Process Associate

Job description: This is for fresher to 1 years experience opportunity for non tech grads.

Key Requirements:

• 0 to 3 years of experience in number porting and provisioning within the telecom industry.
• Strong knowledge of SIP, SMARTComms, and UK carrier processes.
• Familiarity with BT IPEX, Wholesale voice services, and industry regulations.
• Excellent troubleshooting skills and ability to resolve porting-related issues efficiently.
• Strong coordination and communication skills to work with internal and external stakeholders.
• Ability to work under pressure and manage multiple requests simultaneously.

Key Responsibilities:

• Handle customer requests for number porting, ensuring compliance with regulatory and industry standards.
• Manage multiple import/export porting requests efficiently.
• Validate customer documents and data against relevant systems (TCCS, Myriad, Ofcom, etc.).
• Submit porting requests and coordinate with carriers (BT, TalkTalk, Openreach) to ensure seamless number porting.
• Possess strong knowledge of voice porting projects, including SIP and SMARTComms.
• Ensure all completed orders are handed over to the billing team for invoicing.
• Maintain up-to-date documentation for all provisioning and porting tasks, including process changes and customer requests.