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836 Luxoft Jobs
Helpdesk L1 (with Finacle experience)
Luxoft
posted 3d ago
Job Description
- Project Description:We are seeking a Helpdesk L1 professional with a strong background in Banking IT support to join our team. The ideal candidate will have at least one year of experience in supporting banking solutions, troubleshooting issues, and handling service requests in a Scheduled Commercial Bank in India.
- Responsibilities:Provide Level 1 support for Core Banking Solutions (CBS) and related applications.
Assist users with Finacle Menu Options (CBS 10 UBS version 10.2.18) and resolve queries related to banking business logic.
Troubleshoot and resolve issues reported on a day-to-day basis.
Handle customer calls and service requests, ensuring prompt resolution of IT-related banking issues.
Work with Service Ticketing Management Solutions to track, document, and escalate issues as required.
Collaborate with internal teams to ensure smooth operations and minimize service disruptions. - Mandatory Skills Description:• Minimum One year experience of working in a similar position
• Minimum 1 year of in-scope solutions experience in the field of Banking IT domain/support of related solutions
• Knowledge of Finacle Menu Options (CBS 10 UBS version 10.2.18)
• Knowledge of Core Banking Solutions, banking support, experience in handling calls
• Troubleshooting of issues observed/reported on a day-to-day basis Working knowledge of Service Ticketing.
Employment Type: Full Time, Permanent
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What people at Luxoft are saying
What Luxoft employees are saying about work life
based on 627 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Luxoft Benefits
Submitted by Company
Friendly Environment Global Relocation Luxoft Training Center Recognition and Evaluation Mentoring Program
Submitted by Employees
Health Insurance 
Work From Home 
Soft Skill Training 
International Relocation 
Job Training 
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