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814 Luxoft Jobs

Helpdesk L1 (with Finacle experience)

1-2 years

Mumbai

1 vacancy

Helpdesk L1 (with Finacle experience)

Luxoft

posted 26d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

  • Project Description:We are seeking a Helpdesk L1 professional with a strong background in Banking IT support to join our team. The ideal candidate will have at least one year of experience in supporting banking solutions, troubleshooting issues, and handling service requests in a Scheduled Commercial Bank in India.
  • Responsibilities:Provide Level 1 support for Core Banking Solutions (CBS) and related applications.
    Assist users with Finacle Menu Options (CBS 10 UBS version 10.2.18) and resolve queries related to banking business logic.
    Troubleshoot and resolve issues reported on a day-to-day basis.
    Handle customer calls and service requests, ensuring prompt resolution of IT-related banking issues.
    Work with Service Ticketing Management Solutions to track, document, and escalate issues as required.
    Collaborate with internal teams to ensure smooth operations and minimize service disruptions.
  • Mandatory Skills Description:• Minimum One year experience of working in a similar position
    • Minimum 1 year of in-scope solutions experience in the field of Banking IT domain/support of related solutions
    • Knowledge of Finacle Menu Options (CBS 10 UBS version 10.2.18)
    • Knowledge of Core Banking Solutions, banking support, experience in handling calls
    • Troubleshooting of issues observed/reported on a day-to-day basis Working knowledge of Service Ticketing.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Help Desk roles with real interview advice

Top Luxoft Help Desk Interview Questions

Q1. What algo Java 8 Garbage collector follow
Q2. What happens to a HTTP request when it leaves a client making a call and before reaching the server?
Q3. Explain you project architecture ? Show some sample codes of the same.
View all 61 questions

What people at Luxoft are saying

What Luxoft employees are saying about work life

based on 641 employees
84%
95%
80%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
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Luxoft Benefits

Submitted by Company
Friendly Environment
Global Relocation
Luxoft Training Center
Recognition and Evaluation
Mentoring Program
Self-Learning Library +5 more
Submitted by Employees
Health Insurance
Work From Home
Soft Skill Training
International Relocation
Job Training
Team Outings +6 more
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