Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by PowerSchool India Team. If you also belong to the team, you can get access from here

PowerSchool India Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 258 Reviews

filter salaries All Filters

55 PowerSchool India Jobs

Customer Success Manager

1-2 years

Bangalore / Bengaluru

1 vacancy

Customer Success Manager

PowerSchool India

posted 6hr ago

Job Description

This position, under the general direction of their manager, serves as the identified PowerSchool success manager who provides dynamic account management for our award-winning K- 12 software systems. PowerSchool is looking for an individual to coordinate all assigned contract renewals, which include working directly with customers and internal team players to ensure timely and accurate execution. This position is designed to positively impact retention and renewal rates through proactive account management. This position is PowerSchool s most valuable asset, to advocate for our customers. This position relies heavily on personal accountability for results, a willingness to go the extra mile for PowerSchool customers and a collaborative approach that brings the best to each and every customer. As a Customer Success Manager within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team.
Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Owns the overall relationship with the customer
Project Manages a portfolio of accounts in order to achieve long-term success and ensure retention and renewal rates of portfolio
Accelerate the contract renewal process and ensure customer satisfaction
Lead discussions around forecasting and customer health with internal stakeholders
Accurately maintain a forecast of renewals and a dashboard of customer status
Answers, evaluates and prioritizes incoming telephone & email requests for assistance from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related technologies
Resolve conflicts and provide solutions to customers in a timely manner
Builds relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices to continually drive incremental value and return on their investment
Periodically evaluate big picture themes and patterns. Assist in driving resolution cross-functionally to prevent larger issues from occurring
Collaborates with sales teams to ensure growth attainment and increased footprint
All other duties as assigned
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
Bachelor s degree or equivalent work experienced
3 years prior experience in renewals, account management, customer success, or sales in a software company, preferably Software as a Service (SaaS)
1-2 years prior experience in direct client support role
Strong negotiation and interpersonal skills
Must thrive in a fast-paced, ever-changing environment
Articulate communication skills with the ability to drive a phone conversation
Ability to effectively prioritize and escalate customer issues as required
Proficient in Microsoft Office suite
Prior Salesforce, CRM, and Gainsight experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service, presentation, and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client
EEO Commitment

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Success Manager roles with real interview advice

People are getting interviews at PowerSchool India through

(based on 25 PowerSchool India interviews)
Job Portal
Referral
Company Website
Campus Placement
Recruitment Consultant
36%
32%
12%
8%
4%
8% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at PowerSchool India are saying

3.7
 Rating based on 4 Customer Success Manager reviews

Likes

The company was awesome to work for during covid. Now it's a little hectic

Dislikes

The change in management.

Read 4 reviews

Customer Success Manager salary at PowerSchool India

reported by 12 employees with 3-7 years exp.
₹8.7 L/yr - ₹14 L/yr
23% less than the average Customer Success Manager Salary in India
View more details

What PowerSchool India employees are saying about work life

based on 258 employees
67%
86%
81%
70%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

PowerSchool India Benefits

Health Insurance
Work From Home
Team Outings
Cafeteria
Soft Skill Training
Job Training +6 more
View more benefits

Compare PowerSchool India with

BYJU'S

3.1
Compare

Educomp Solutions

3.6
Compare

MeritNation

3.6
Compare

Toppr

3.4
Compare

Extramarks Education

3.5
Compare

Vedant

4.2
Compare

Unacademy

3.0
Compare

upGrad

3.7
Compare

Testbook.com

3.6
Compare

Embibe

3.6
Compare

Whitehat jr

3.5
Compare

Planet Spark

3.7
Compare

Vedantu

3.4
Compare

Physicswallah

3.8
Compare

Chegg

4.2
Compare

FOCUS EDUMATICS

3.3
Compare

Next Education India

3.7
Compare

Skill Lync

3.1
Compare

LEAD School

3.3
Compare

Orion Edutech

3.2
Compare

Similar Jobs for you

Associate Customer Success Manager at PowerSchool

Bangalore / Bengaluru

1-2 Yrs

₹ 3-4 LPA

Customer Success Manager at Quickmetrix

Mumbai

1-3 Yrs

₹ 5-6 LPA

Customer Success Manager at Rsam India

Bangalore / Bengaluru

2-6 Yrs

₹ 4-8 LPA

Customer Success Manager at Galvanize, now Diligent

Bangalore / Bengaluru

2-5 Yrs

₹ 4-7 LPA

Customer Success Specialist at OTS Solutions.

Pune

2-7 Yrs

₹ 4-9 LPA

Customer Success Associate at The 1% Club

Remote

1-3 Yrs

₹ 3-5 LPA

Customer Success Manager at RChilli Inc.

Remote

2-5 Yrs

₹ 4-7 LPA

Customer Success Manager at WIPL

Jaipur

2-3 Yrs

₹ 5-9 LPA

Customer Success Executive at Wizikey

Gurgaon / Gurugram

1-2 Yrs

₹ 3-4 LPA

Customer Success Specialist at Kasplo Internet Pvt Ltd

Bangalore / Bengaluru

2-4 Yrs

₹ 4-6 LPA

Customer Success Manager

1-2 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

IT Systems Administrator

4-6 Yrs

Bangalore / Bengaluru

3hr ago·via naukri.com

Associate Cloud Operations Engineer 1

1-4 Yrs

Bangalore / Bengaluru

2d ago·via naukri.com

Staff Engineer

7-12 Yrs

Bangalore / Bengaluru

3d ago·via naukri.com

Customer Success Manager

5-10 Yrs

Bangalore / Bengaluru

6d ago·via naukri.com

Lead Engineer and Data Engineering Specialist

6-10 Yrs

Bangalore / Bengaluru

8d ago·via naukri.com

Senior PX Business Partner 1

5-8 Yrs

Bangalore / Bengaluru

8d ago·via naukri.com

Education Impact Analyst 1

2-6 Yrs

Bangalore / Bengaluru

8d ago·via naukri.com

Associate Information Security Engineer 2

2-4 Yrs

Bangalore / Bengaluru

8d ago·via naukri.com

Order Management Associate

0-3 Yrs

Bangalore / Bengaluru

9d ago·via naukri.com
write
Share an Interview