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Customer Success Associate
The 1% Club
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Engagement: Proactively engage with customers to understand their needs and provide timely assistance in resolving queries.
- Query Resolution: Effectively address customer inquiries, concerns, and issues through various communication channels (email, chat, phone), ensuring a positive resolution.
- Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
- Customer Advocacy: Advocate for the customer within the company, ensuring that their feedback is heard and contributes to product/service improvements.
- Onboarding and Training: Assist customers in onboarding processes and provide training on product features to enhance their overall experience.
- Feedback Collection: Gather and document customer feedback, collaborating with internal teams to drive continuous improvement.
Qualifications:
- Proven experience in a customer-facing role, preferably in customer support or success.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Empathetic approach and passion for delivering exceptional customer experiences.
- Ability to adapt to a fast-paced and evolving work environment.
- Basic understanding of [industry/sector] is a plus.
Employment Type: Full Time, Permanent
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Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at The 1% Club are saying
What The 1% Club employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
The 1% Club Benefits
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