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GST Customer Success Manager
Masters India - GST Suvidha Provider
posted 2mon ago
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Key skills for the job
Job Description
- Understand clients objectives and align Masters Indias products to meet their needs.
- Demonstrate the value of Masters Indias solutions to customers and ensure high levels of product adoption.
- Identify both stated and unstated customer issues, providing proactive solutions.
- Build strong relationships with clients to foster trust and long-term loyalty.
- Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
- Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
- Track account health, continuously identifying opportunities to enhance product usage.
- Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
- Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
- Gain a deep understanding of Masters Indias product roadmap to communicate its value to clients effectively.
- Utilize MixPanel to track usage patterns and create actionable insights.
- Equip customers with knowledge of Masters Indias self-service tools like JIRA and resources.
- CA with 1-2 yrs of experience.
- Strong understanding of the GST domain.
- Passionate about customer success, with a proven ability to deliver long-term value.
- Adaptable, flexi
Employment Type: Full Time, Permanent
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What people at Masters India - GST Suvidha Provider are saying
Customer Success Manager salary at Masters India - GST Suvidha Provider
reported by
3
employees
with 5-7
years exp.
₹5
L/yr - ₹7
L/yr
56%
less
than the average Customer Success Manager Salary in India
View more details
What Masters India - GST Suvidha Provider employees are saying about work life
based on 42 employees
Strict timing
Monday to Friday
No travel
Day Shift
Masters India - GST Suvidha Provider Benefits
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Masters India - GST Suvidha Provider Noida Office Location
Noida Office
Headquarter
Procapitus Business Park
Noida
201301
201301
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