GST Executive

A GST Executive at Masters India will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSEs are genuinely excited to help customers. You must be patient, empathetic, and passionately communicative. You should be able to put yourself in customers shoes and advocate for them when necessary. Customer feedback is priceless, and we want you to gather it for us. Problem-solving must also come naturally to you. You must be confident at troubleshooting and investigating even if you don t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Key Responsibilities:

1. Onboard enterprise clients for solutions delivered by Masters India

2. Project Manager for integration projects undertaken for enterprise customers.

3. Maintain highest standards of customer support to be provided

4. Follow up for resolution with DEV/QA team on the issues raised by the customer.

5. Continuous customer success approach with zero attrition to be ensured

6. Filing GST Returns for enterprise clients

7. Providing Reconciliation Statement to the clients.

8. Resolving queries related to E-invoice and EWB for clients.

Good Communication Skills.
Thorough knowledge of GST Return Filings.
Client Handling Experience.