Customer Success Specialist

About Sodality Sodality is a white label Mobile app platform with world class features to support, engage and grow your organization. Helping nonprofits and membership organizations offer their own branded mobile digital experience. Job Description Job Title - Customer Success Specialist Experience- 2 Years Location- Remote (Candidate should be from Delhi/NCR or Pune) Company Website - https://sodality.app Requirements and skills Sodality is looking to add a Customer Support Specialists to our team in India. A Sodality Customer Support Specialist will: Understand our Sodality software and how customers utilize and interact on a daily basis Understand pricing models and how the software work for customers Give onboarding demos of the product to the new customers Coordinate with product team for delivering per expectations of customers Collect required information from the customers to have smooth initiation and transition of new old customers Diagnose, troubleshoot, resolve issues, and document well-defined resolutions Be an exceptional customer advocate, listening, understanding, and responding to the customer s needs. Collaborate with others to deliver effective resolutions and technical support Perform expansion into customer needs by offering cross selling opportunities to customers Maintaining good relationship with customers and keep retention score high Coordinate with marketing team to help them with new leads and creating marketing material Be able to chat and call customers using company provided tools in USA Who You Are: Excellent computer knowledge Good working knowledge of MSOffice suite Communicate professionally with customers and coworkers Exemplary use of communication tools like phone, chat messenger, and email Proven success in working through complex questions and forming effective solutions Strong sense of ownership and accountability with a solid work ethic and is self-driven Clear written and verbal skills in presenting detailed information in a organized manner Preferred Experience: Bachelor s degree or equivalent work experience Minimum of 2 years of work experience Previous technical, customer service support experience, industry or software experience from US market is needed.