Customer Support Executive

Job Title: Customer Support Executive

Location: Gurugram, Haryana

Key Responsibilities:

* Handle customer inquiries via phone, email, and chat in a professional manner.

* Resolve customer issues by providing accurate information about insurance policies, claims, and renewals.

* Assist customers with their policy documentation, premium payments, and general queries.

* Maintain customer records and follow-up on service requests.

* Collaborate with internal teams to resolve complex customer problems.

* Ensure a high level of customer satisfaction by delivering prompt, courteous, and efficient service.

Qualifications:

* Minimum educational qualification: Graduation.

* Excellent communication skills (English & Hindi).

* Strong problem-solving skills with attention to detail.

* Basic knowledge of insurance policies is an advantage but not mandatory.

* Ability to work in a fast-paced environment.

* Freshers are welcome to apply!

Benefits:

* Competitive salary package (₹2.5 LPA to ₹4 LPA).

* Opportunity to work with one of India's fastest-growing insurance platforms.

* Career growth opportunities.

How to Apply:

Send your resume to any of the following email addresses with the subject line *"Application for Customer Support Executive - Gurugram"*:

harshdeepsingh@policybazaar.com

deepshikhamazumdar@policybazaar.com