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17 Perfios Software Solutions Jobs
Manager - Customer Success
4-6 years
Bangalore / Bengaluru
1 vacancy
Manager - Customer Success
Perfios Software Solutions
posted 20hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- This role will focus on increasing client adoption of Perfios suite of products
- In this role, you will serve as a key resource ensuring that clients successfully engage with the Pefios products, and they are realizing the full potential of the solutions
- This will be accomplished by understanding the user journey, proposing and guiding clients on right Perfios products, analyzing key performance indicators and provide recommendations on how to maximize the potential of the software which will enhance ROI and improve the clients bottom line
Experience: 4-6 years of prior experience in technical marketing of products/ solution consulting.
Please note: This is not a Software Development role so pure Developers/Programmers need not apply.
Knowledge Skill Requirements
Requirements Gathering Elicitation Advanced Business analysis requirements gathering and design techniques; the ability to produce structured BRDs, and write functional specification.
Excellent Verbal and Written Communication Skills - the ability to communicate to a variety of audiences across business function and level and tailor messages appropriately. Presentation, facilitation, oral, written, listening and conflict resolution. Ability to interact with client/ prospects day in day out.
Industry expertise
- BFSI (banking and financial) segment or experience in service companies that are in BFSI vertical A MUST
Direct customer interaction/ engagement management/ program management exp a must. Should be tuned to interact externally day in day out.
Flexibility in travel - might have to travel to client locations as you grow in the system and take on larger prospects/ clients/ role (Mostly day trips).
Must have handled in person interactions with Clients and not on remote basis
Must be tech savy and should be able to understand technology terms and willing to learn high-level concepts.
Self-Starter: You are motivated and ambitious and you pursue your work without the help or prompting of others
Technical Skills
Desirable: Conversant with presenting solutions to clients in any of the following programming domains ( knowledge of two or more of the following programming languages is highly desirable).
Understanding of REST, Webservices and SOAP well.
Experience with Business Intelligence tools would be a plus
Flair for evaluating alternatives and deciding plan of action.Responsibilities
Develop deep functional and technical know-how on Perfios suite of products
Provide technical consultancy to customers
Educate newly on-boarded customers on functional and technical aspects of Perfios products
Ensure successful on-boarding of new customers
Manage multiple implementation projects running in parallel by interacting with internal external stakeholders.
Assess and analyze client key performance indicators to identify strategic opportunities and client educational needs.
Identify the needs within the client organization and recommend new product or service offerings and develop a plan to drive maximum utilization of Perfios products.
Cultivate strategy based on products owned, client structure, and adoption issues.
Contact clients, identify and perform assessments and create action plans to improve product usage.
These should identify and include:
Upsell Opportunities
Educational Needs
Assessments Action Plan Executive Summary
Consistent client engagement to execute action plan
Escalation point for problem resolution
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Manager roles with real interview advice
What people at Perfios Software Solutions are saying
Rating based on 2 Customer Success Manager
reviews
Anonymous · Data Science & Analytics
in Mumbai
Likes
Job rotation and opportunities
- Salary - Good
+6 more
Dislikes
Politics, as everywhere
Customer Success Manager salary at Perfios Software Solutions
reported by
23
employees
with 5-10
years exp.
₹10.5
L/yr - ₹27.8
L/yr
41%
more
than the average Customer Success Manager Salary in India
View more details
What Perfios Software Solutions employees are saying about work life
based on 160 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Perfios Software Solutions Benefits
Submitted by Company
Team Outings Soft Skill Training Health Insurance
Submitted by Employees
View more benefits 
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