34 Pacific BPO Jobs

Job Description: Medical Record Retrieval and Release of Information Specialist

Position Overview: We are seeking dedicated and detail-oriented Medical Record Retrieval and Release of Information (ROI) Specialists to join our healthcare team. The position is responsible for efficiently and accurately retrieving, processing, and releasing medical records in accordance with healthcare regulations and policies. This is a hybrid role with both calling and non-calling responsibilities.

• Contacting healthcare providers to retrieve medical records and information required for patient care or legal purposes.
• Engaging with patients and healthcare professionals over the phone to verify information, resolve issues, and ensure timely release of medical records.
• Manage follow-ups on outstanding requests, ensuring medical records are retrieved within the designated time frame.
• Document communication and actions taken for record-keeping purposes in compliance with HIPAA and other healthcare privacy regulations.
• Provide excellent customer service by addressing any questions or concerns from patients, healthcare providers, or insurance companies related to medical records.
• Process release of information requests and ensure proper documentation and authorization are in place before records are released.

Skills & Qualifications:

• Experience in healthcare administration or medical records management (preferred).
• Knowledge of HIPAA regulations and patient confidentiality.
• Strong communication skills (for calling positions).
• Excellent attention to detail and organizational skills.
• Ability to work efficiently and accurately in a fast-paced environment.
• Experience with medical records systems and software (e.g., Epic, Cerner, etc.) preferred.
• Ability to handle sensitive information with professionalism and discretion.

Salary & Benefits:

• Competitive salary based on experience.
• Health and Accidental insurance.