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2 Nl Transportation Jobs

Customer Service Representative (US Voice process)

4-9 years

Bangalore / Bengaluru

5 vacancies

Customer Service Representative (US Voice process)

Nl Transportation

posted 9d ago

Job Description

Role & responsibilities


  • Strong Communication Skills needed.
  • Strong organizational skills and detail oriented.
  • Experience with Outlook, excel, and scheduling/software systems preferred.
  • Supervise assigned customer accounts
  • Maintain vital Customer Service with account representatives
  • Accept loads to mcleod via EDI electronic load tendering, confirm load information and appointment schedule.
  • Deliver Customer expectation
  • Clear EDI errors, review planning board, request additional shipments for lanes/regions below capacity.
  • Track and trac equipment to provide customer with updates and ETA.
  • Work with planners and dispatchers to provide timely updates into TMS
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Assist with any issues that arise with the load issues at the shipper, receiver, product issues, overages, shortages, damages, rescheduling etc.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Representative roles with real interview advice

What people at Nl Transportation are saying

2.1
 Rating based on 2 Customer Service Representative reviews

Likes

Process is simple and easy.

  • Salary - Good
  • +1 more
Dislikes

No growth opportunity.

  • Skill development - Poor
  • +2 more
Read 2 Customer Service Representative reviews

Customer Service Representative salary at Nl Transportation

reported by 2 employees with 5-9 years exp.
₹6.4 L/yr - ₹8.2 L/yr
134% more than the average Customer Service Representative Salary in India
View more details

What Nl Transportation employees are saying about work life

based on 14 employees
0%
62%
100%
No travel
Night Shift
View more insights

Nl Transportation Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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