Medical Records Retrieval ( MRR ) Hiring - Noida ( Executive) - Voice

Job Description: Medical Record Retrieval and Release of Information Specialist

Position Overview:

We are seeking dedicated and detail-oriented Medical Record Retrieval and Release of Information (ROI) Specialists to join our healthcare team. The position is responsible for efficiently and accurately retrieving, processing, and releasing medical records in accordance with healthcare regulations and policies. This is a hybrid role with both calling and non-calling responsibilities.

There are two types of positions available:

1. Voice Process (150 positions)
2. Non-Voice Process (490 positions)

3. Leadership - ( Voice + Non Voice) - 50 Positions

Key Responsibilities:

For Voice Process (150):

• Contacting healthcare providers to retrieve medical records and information required for patient care or legal purposes.
• Engaging with patients and healthcare professionals over the phone to verify information, resolve issues, and ensure timely release of medical records.
• Manage follow-ups on outstanding requests, ensuring medical records are retrieved within the designated time frame.
• Document communication and actions taken for record-keeping purposes in compliance with HIPAA and other healthcare privacy regulations.
• Provide excellent customer service by addressing any questions or concerns from patients, healthcare providers, or insurance companies related to medical records.
• Process release of information requests and ensure proper documentation and authorization are in place before records are released.

For Non-Voice Process (490):

• Retrieve medical records from healthcare facilities, ensuring accuracy and completeness of records.
• Ensure compliance with HIPAA and other regulatory standards regarding the privacy and security of medical records.
• Process release of information requests for authorized parties such as patients, legal entities, insurance companies, and other healthcare providers.
• Organize and maintain medical records in both paper and electronic formats, ensuring they are accessible and easily retrievable.
• Coordinate with other departments (e.g., billing, insurance) to provide requested information while safeguarding patient confidentiality.
• Review and verify records for completeness and accuracy before releasing them.
• Perform audits of medical records to ensure accuracy and compliance with regulatory standards.

Skills & Qualifications:

• Experience in healthcare administration or medical records management (preferred).
• Knowledge of HIPAA regulations and patient confidentiality.
• Strong communication skills (for calling positions).
• Excellent attention to detail and organizational skills.
• Ability to work efficiently and accurately in a fast-paced environment.
• Experience with medical records systems and software (e.g., Epic, Cerner, etc.) preferred.
• Ability to handle sensitive information with professionalism and discretion.

Salary & Benefits:

• Competitive salary based on experience.
• Health and Accidental insurance.

Interested candidates can share the CV on shambhavi.singh1@pacificbpo.com or Call on 7428681609