Hiring For Operations Manager (International)

Role & responsibilities

• Manage day to day center operations
• Meet or exceed KRAs of all team members such as, AMs, TLs and agents
• New training and ongoing training of team members
• Responsible for grooming and development of team
• Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets
• Responsible for achieving desired client KPIs throughout and align team to deliver the desired results
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client
• Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.)
• Hold team meetings on a regular basis with the direct reports
• Document and communicate system and business process gaps
• Ensure process operates efficiently according to client and company measures

Experience/Qualification

• Graduate(Mandatory)
• Currently working as an OM for at least 1 year
• Total BPO experience 3-12 years
• Operations expertise with exposure to Inside sales/technical is preferred.

Interested candidates can share resume at Vaishali.vaishali27@teleperformance.com