Head of Shore Training Operations

This role will be a key member of the Training Services Leadership team. The main purpose for this role is
To improve seafarer competence by ensuring a consistent and high standard of training delivery across all Global Training Centre and collaborating with Crew Management to deliver the highest levels of compliance with the training matrix
To improve customer value through high quality and transparent customer engagement, such as officer seminars
To support 3rd party growth where necessary

Deliver training centre operations in line with agreed KPIs and quality, including but not limited to
Sufficient course schedule to meet expectation and compliance Eg Leadership Development programme
Application of IMTF grants to upgrade the TC facility
Trainer utilization
Positive engagement with Key Account of Training Service

Review existing procedures and processes for course planning scheduling, training delivery, officer seminar
Review existing procedures and processes for course planning scheduling, training delivery, officer seminars and internal/external reporting
Implement new procedures basis industry best practice
Working in a matrix organization
Collaborating with stakeholders Training Services / Crew Management / SHIPMAN

Improve crew competence
Work with Head of Learning solutions to identify Training Needs
Implement new learning programmes in the training centers consistently
Monitor and advise on the impact of changes in statutory and regulatory requirements to ensure appropriate courses are developed and implemented within the required timescales
Implement competence management system and make revisions based upon feedback
Introduce best practice from across the maritime industry and other relevant industries

Support Crew Management compliance initiative
Establish smart scheduling of training courses to ensure that schedule is representative of the demand
Optimize utilization of the training enter equipment and trainer utilization to be able to make business decision

Quality of training
Implement and maintain training centre accreditation ISO9001:2015 and standards for Maritime Training Centres

Manage trainee feedback process
Establish training effectiveness surveys in collaboration with Learning solutions
Establish trainer competence and skill management process in collaboration with Learning solution
Collaborate to review course learning material and content for shore based training, on board training and e- learning to drive consistency in learning content across V.Group

Manage Crew Conferences globally
Delivery of approved crew conferences globally in a consistent manner
Engage with SHIPMAN and CREWMAN teams to ensure consist agenda and quality in maintained
All key stakeholder groups well represented in all events
Manage budgets and cost control

Budgets and cost control
Prepare timely budgets for Shore training with supporting assumptions
Manage costs in line with agreed budgets and provide inputs to deviations

Any other appropriate projects and tasks which leverage the skills and competencies of the role as directed by the Training Services MD.

Minimum sea-going experience of 10 years of which at least 2yrs should have been in a senior officer role
Minimum of 5 years ashore working in a shipping environment in LD or Ship Management or Crew Management function
Strong understanding of human factors and behavioural training
Team leadership experience
Experienced in working in a global environment and with remote teams
Good command of the English language both, written and spoken.
Excellent level of interpersonal skills, communication skills and teamwork.

Good working knowledge of MS Outlook, Word, Excel and PowerPoint.
Budgeting and basic financial understanding Management Degree