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Customer Service & Operations Analyst
3-7 years
Gurgaon / Gurugram
1 vacancy
Customer Service & Operations Analyst
NatWest
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- In this customer centric role, you ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
- Were offering this role at senior analyst level
- Authorising and investigating all transactions to defined KPIs
- Providing specialist support by monitoring and sharing MI
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be enhanced to improve the customer experience
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- A thorough understanding of products, processes and banking systems
Employment Type: Full Time, Permanent
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