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116 Mphasis Jobs
Operations Manager
Mphasis
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description IBA AM Offshore L7
Employing Entity: Mrald (Mphasis s dedicated UK Insurance operational services delivery vehicle)
Job Summary -
Team lead will have primary responsibility to deliver the services associated within the scope of agreement
Years of experience needed -
5-10+ Insurance Broking Experience
Technical / Non-Technical Skills:
Principal Accountabilities:
1. Operational Excellence
Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in Insurance Broker Accounting
Ensure all required parameters for achievement of Service Levels are complied
Ensure implementation of quality check in place and maintain quality throughout delivery
Ensure Maximum productivity and cross utilisation of resources
Manage Escalations and client interactions as and when required
Responsible for training and knowledge transfer within the business function
2. SLA Management
Ensure all required parameters for achievement of Service Levels are complied with
Provide inputs with to the quality and training teams on various aspects to improve productivity
3. Employee Engagement
Set standards for people excellence and create strategies for development of people and process knowledge
Relationships
1. Subordinates
Day to day interaction with team members to review and provide guidance on exceptions
Weekly interactions with line management to review BAU
2. Others
Within the company:
Collaborate with operation managers to identify improvement opportunities and manage escalations
Participate and proactively contribute to new project related initiatives
Onboarding new staff (systems, credentials etc)
Managing attrition
Separation of staff (Surrender laptops, mobiles, devices, offboarding on systems,)
Monitoring training
Managing transport roster
Team engagement
Outside the company:
IB: markets and underwriters, intermediaries like Xchanging.
3. Clients and the consumer services
Person Specifications:
Education: Essential: Graduate/Post Graduate
Training: Desirable: Leadership Skills Development
Experience:
Essential:
Credit Control & Aged Debt Management
Cash Allocation
Payment Requisition
Rendering Statements
Account Reconciliation
Desirable:
PPW & PPC
Bureau (Xchanging) & Non-Bureau Processing
Client Money Calculation & Reporting
Regulatory Compliance: CASS 5 Rules
KPI Reporting and Monitoring
Knowledge: Essential: fundamentals of operations management, Insurance Broker Accounting Desirable: Premium Processing
Skills and Abilities:
Essential:
Exceptional communication skills
Attention to detail
Analytical and Problem-Solving Skills
Planning and Organizing
Resource Management
Leadership Qualities and Effective Team management team
Ability to mentor and motivate others
Certifications Needed:
ACII/CII/ London Market certifications would be an added advantage
About Mphasis
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operations Manager roles with real interview advice
What people at Mphasis are saying
Rating based on 9 Operations Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Flexible hours
- Skill development - Good
+2 more
Dislikes
No hike , no appraisal
- Salary - Poor
+1 more
Operations Manager salary at Mphasis
reported by
79
employees
with 11-19
years exp.
₹6
L/yr - ₹25
L/yr
35%
more
than the average Operations Manager Salary in India
View more details
What Mphasis employees are saying about work life
based on 8.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mphasis Benefits
Submitted by Company
Cafeteria 
Health Insurance Soft Skill Training Job Training
Submitted by Employees
View more benefits 
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