Head Operations

JOB PURPOSE

Responsible to lead and ensure Operational excellence for all trainings across all the verticals. Work with Head Aviation Academy and strategize for creating excellence in operations of all the Training programs as per the AOP. Manage and lead all the Centers of Aviation Academy at Delhi, Hyderabad, Raebareli and Kochi with outreach to Aviation Stakeholder in all key cities in India and future expansion.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

Ensure to launch programs as per the AOP and annual calendars at all the GMR Aviation Academy centers- Delhi, Hyderabad, Kochi and Raebareli and future expansions.

% of Commencement

Strategize for ICAO, IATA, MoCA & ACI positioning and Global recognition and training programs
Strategic tie-ups with global Institutions and corporates for training initiatives.

No. of Certifications and NIL Audit findings

Preparation of AOP as per the Business Strategy.

Business Paln

Responsible for various Course Modules development, updating and quality in the centers.

Course Materials, Quality and Audits

Plan strategic & marketing initiatives to grow form Airport Trainings to trainings for Airlines, Cargo, MRO, Retail, Ground Handlers etc.

Expand the scope of Trainings beyond Airport & Aviation.

Support GMR Airports in India and Abroad: GHIAL, DIAL, GGIAL, GVIAL and Medan with strategies for manpower training and upskilling No. of Trainings initiatives and programs conducted for each airport

EXTERNAL INTERACTIONS

External - Roles you need to interact with outside the organization to enable success in your day to day work

ACI/ IATA/ ICAO Officials for Accredited trainings

Industry Clients for regular / customized training programs and campus placement

Local Govt Officials and Training Centers

INTERNAL INTERACTIONS

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Managers and Operations staff of all the Centers, Internal functional heads/HODs

All GMR Airports teams

Subject Matter Experts / Faculty for Training

FINANCIAL DIMENSIONS

Ensure to achieve the revenue generation targets of the Academy and meet the AOP.

OTHER DIMENSIONS

This role involves monitoring of TNIs, Course development, Faculty and SME evaluation and grievance handling.
Responsible for a team size of 40 staff members in the existing Centers- Delhi, Hyderabad, Kochi and Raebareli and future expansions..

EDUCATION QUALIFICATIONS

Post Graduate (MBA preferred)
Specialization in Aviation
Aviation related certifications are mandatory (eg. AMPAP)
Sound knowledge of Civil Aviation rules, Noise pollution & control rules, Building rules & Legal metrology acts, Immigration, Customs, Quarantine rules (CIQ) etc

RELEVANT EXPERIENCE

Postgraduate with Sound knowledge of Aviation Industry and Management
Desirable ICAO Qualified Instructor/ ICAO Certified Course Developer, University Degree or Appropriate Aviation or Aeronautical qualifications and experience in one or more Civil Aviation Field(s)
Ability to manage multiple priorities, projects and tasks
20 Years of Experience with minimum10 years in the Aviation Industry

COMPETENCIES