Operations Manager - Global Services- Paychex

About Organization :

Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years)

730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR

What we are Looking for

This is Diversity Hiring, Female Candidates preferred

Job Description

The Operations Manager is a strategic and dynamic leader responsible for overseeing the operations of a large department to ensure efficiency, productivity, and alignment with organizational objectives. This role requires managing over 100 frontline employees and directly supervising a team of 3 to 4 Direct reports and Process Leads. With a focus on operational excellence, team development, and strategic alignment, the Operations Manager drives initiatives that promote growth, enhance performance, and foster a collaborative, high-performing team culture.

What we are Looking for:

• 12+ Years of experience in Operations
• Bachelor's Degree - Required
• Master's Degree Preferred
• 5+ years of relevant experience in a manager role-Required
• good people management experience
• Who can lead Global Services Supervisors, Process Lead, Specialist (FTEs)
• Directly manage and support 3 to 4 Direct reports and Process Leads while overseeing 100+ frontline employees.

Leadership and Team Management:
• Directly manage and support 3 to 4 Direct reports and Process Leads while overseeing 100+ frontline employees.
• Foster a positive, collaborative, and innovative work environment to encourage high engagement and performance.
• Lead recruitment, training, and mentorship efforts to build a high-performing team.
• Conduct performance evaluations, provide actionable feedback, and set professional development goals.
• Oversee workload management, resource allocation, and team structures to meet demand and prevent burnout.

Operational Strategy and Efficiency:
• Develop and implement operational strategies that align with the companys vision and goals.
• Define performance goals and create actionable plans to enhance efficiency and cost-effectiveness.
• Enforce Standard Operating Procedures (SOPs) and continuously optimize workflows for peak performance.
• Identify opportunities to streamline processes, reduce waste, and improve productivity.

Performance Monitoring and Decision-Making:
• Track and analyze Key Performance Indicators (KPIs) and operational metrics to assess performance.
• Leverage data analytics to drive informed, strategic decisions and recommendations for improvement.
• Provide senior leadership with insights and reports on operational achievements and areas for development.

Collaboration and Stakeholder Engagement:
• Act as a liaison between departments to foster alignment and operational efficiency.
• Build and maintain positive relationships with clients, stakeholders, and senior leadership.
• Collaborate with leadership to establish priorities, allocate resources, and align initiatives with broader business objectives.

Risk and Change Management:
• Identify operational risks and develop mitigation strategies to ensure business continuity.
• Lead change management efforts, ensuring smooth transitions through effective communication, training, and support.
• Address resistance to change by fostering understanding and collaboration among team members.
• Uphold and enforce safety protocols to protect team members and company assets, conducting regular audits to address potential issues proactively

Qualifications :

• Bachelors degree in business administration, Operations Management, or a related field - Required
• Masters Degree - Preferred
• 12 + years of experience years of experience in operations management, with proven expertise in leading large teams and supervising multiple leaders-Required
• 5+ years of relevant experience in a manager role-Required