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3.7

based on 40.8k Reviews

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1533 Capgemini Jobs

Service Delivery Manager

Capgemini Technology Services India Limited

 · 

3.7

 based on 40.8k Reviews

15-20 years

Kolkata

Service Delivery Manager

Capgemini

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service AWS Project Management Operations Management Technical Program Management ITIL

+ 7 more

Job Description


 

About The Role : 
  • Lead the Contact center operation engagement along with engagement director across the geography.
  • Should have done and managed Customer service operation and Transformation for Global clients and should have experience in handling global clients.
  • Working with Solution teams to develop and deliver solutions.
  • Provide guidance/working with the team in terms of responding to RFI/RFP.
  • Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace.
  • Should have good understanding of the latest Technology trends in the market and should have worked on the same.
  • Should have independently conducted Workshop with the clients.
  • and experience in creating and deliver packs to the clients as part of the client interaction should have worked in operating big contact center experience for third party.


    •  

    Primary Skill 
  • Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies must have experience in one of the following:AWS, GENESIS.
  • Designing and delivering the Contact center operating model including the role of Shared Services/Outsourcing.


    •  

    Secondary Skills 
  • Strong leadership team to lead a small team, demonstrable track record in Customer service operations.
  • Experience of running projects and excellent communication skills and evidence of thought leadership and innovative thinking.

    • Employment Type: Full Time, Permanent

    Read full job description

    Capgemini Interview Questions & Tips

    Prepare for Capgemini Service Delivery Manager roles with real interview advice

    What people at Capgemini are saying

    3.2
     Rating based on 38 Service Delivery Manager reviews

    Likes

    Depends on the project, but I had a good time.

    • Salary - Good
      • +5 more
    Dislikes

    The "they're old so they deserve it" conundrum. Promotions and ratings should go through according to merit and not seniority

    • Promotions - Poor
    Read 38 Service Delivery Manager reviews

    Service Delivery Manager salary at Capgemini

    reported by 393 employees with 12-20 years exp.
    ₹9.7 L/yr - ₹33.5 L/yr
    27% more than the average Service Delivery Manager Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 40.8k employees
    71%
    88%
    64%
    85%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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