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Accenture

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3.9

based on 54.2k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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13794 Accenture Jobs

Service Delivery Ops Associate Manager

Accenture Solutions Pvt Ltd

3.9

based on 54.2k Reviews

10-14 years

Bangalore / Bengaluru

Service Delivery Ops Associate Manager

Accenture

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Handling Salesforce Medical Billing Project Management Change Management

+ 8 more

Job Description

Skill required: Order to Cash - Cash Application Processing

Designation: Service Delivery Ops Associate Manager

Qualifications:BCom/MCom/CA Inter

Years of Experience:10 to 14 years

What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.

What are we looking for?
Bachelors Degree (Prefer B.Com/M.Com) /MBA / CA / ICWA"Operation excellenceTalent AcquisitionTraining Facilitation SkillsQuality Assurance Customer relationship ManagementPeople Management Driving ResultsThinking analytically & ConceptuallyCollaborating & Influencing Skills Change Management Project ManagementTransition ManagementCommercial & Financial Acumen

Roles and Responsibilities:

"Regional lead Team ManagementIdentify & Drive Transformation Projects Customer management (Weekly / Monthly calls)Escalation Management Audit & ComplianceTransition Planning & Finalization ManagementSolution Conceptualize & Design leadTools & Technology rollout lead""Review receipts to the customers on time with AccuracyMonitor mail box volume / ClearingReview reproting during month end, Daily dash boards Controls perfromed as per the timeline.Recons performed as per the timeline with AccurayCheck for open receipts and handel exceptionsReview suspense and unapplied open receipts and follow up.No recepits open than 50K valueHandel Customer and Client Escalations Deliver on Client TargetDrive mining for the dealEnsure ideation pipeline is growingDrive & deliver assigned projects (Includes Transition, Continuous improvement, Transformation, RFP support etc)Interacts with regional stakeholders for delivery & transformation Ensure Quality Assurance Ensure compliance to knowledge management procedures of Accenture & ClientDrive various governance processes (MBR, QBR Etc) Deliver on Productivity commitments, Process Health, CSAT, Utilization, Buffer reduction, Pyramid, financial/commercial optimization etcIdentify development needs and ensure training fulfillment for the teamManage employee hiring, retention and engagement Complete all mandatory training and certifications for self and teamFlexible to work in any shift

Qualifications
BCom,MCom,CA Inter

Employment Type: Full Time, Permanent

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