Service Delivery Ops Associate Manager

Skill required: Order to Cash - Billing Processing



Designation: Service Delivery Ops Associate Manager



Qualifications:Any Graduation



Years of Experience:10 to 14 years



What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.



What are we looking for?
·Bachelors/ Masters degree, preferably with major in Commerce/Finance & Accounting ·10+ to 12+ years of experience in finance, or accounting roles within a large-scale, multinational environment, previous experience Oil & Gas & or in a Global Process Owner or similar role is highly preferred·End to End Process knowledge or Order to Cash - which includes deep understanding of Accounts Receivable – Billing, Collections, Dispute Management, Cash Applications·Proven experience with implementing and managing financial technologies, such as ERP systems (e.g., SAP, Get Paid, High Radius), automation tools, and other digital finance solutions·Strong interpersonal skills with a proven track record of building relationships and managing stakeholders across different cultures and functions·Strong analytical skills with the ability to identify areas of process improvement and create solutions that drive operational efficiency·Excellent written and verbal communication skills in English.


Roles and Responsibilities:

·Design, govern, and continuously improve the global Order to Cash (O2C ) processes, ensuring alignment across all regions and functions. Drive the implementation of process related global projects and best practice in the respective process area·Leverage new technologies (e.g., automation, AI, cloud solutions) to enhance Record to Report controlling, and accounting processes·Collaborate with key internal and external stakeholders, including senior leadership, business units, IT, and external partners to align global finance processes with business needs·Ensure process consistency and alignment across regions, working closely with cross-functional teams to maintain a standardized approach to financial operations·Ensure all Order to Cash Processes are in compliant and efficient·Develop and monitor key governance frameworks and benchmarking·Oversee the End-to-End process lifecycle from data capture to financial reporting, identifying and implementing opportunities for optimization and increased efficiency·Act as a change leader by fostering a culture of continuous improvement, driving initiatives to enhance process quality, and optimizing system performance·Co-ordinate with Operations /Service Delivery Team in driving and successfully implementing the contractually committed continuous improvement initiatives·Extensive interactions with client SME' to drive continuous improvement including setting regular cadence on their progress


Qualifications

Any Graduation