AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Movate
Compare
All Filters
45 Movate Jobs
Process Quality Analyst
Movate
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Experience: 2-6yrs
Designation: Process Quality Analyst
Location: Chennai (Ambit IT Park)
Shifts: Flexible to work in Night Shifts
Work Model: Work From Office
We are looking for immediate joiners only
Job Description:
- To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.
- To suggest action plans and corrective measures to Operations Team based on the review from escalation audits.
- To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with.
- To send weekly trend report on quality scores of aligned Engineers to team managers
- To take corrective measures in improving the quality scores of BQ Engineers
- To be a part of calibration session between Quality and Operations team
- To conduct quality induction for the new hire Engineers
- To conduct refresher training for the existing Engineers
- To send compliance reports on quality parameters to Operations Team on daily/weekly basis
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Process Quality Analyst roles with real interview advice
Top Movate Process Quality Analyst Interview Questions
What people at Movate are saying
Process Quality Analyst salary at Movate
What Movate employees are saying about work life
Movate Benefits
Performance-Based Bonuses and Incentives Competitive Salary Package and Benefits Professional Development Opportunities through Movate Academy 
Compare Movate with
TCS
Infosys
Wipro
HCLTech
Tech Mahindra
LTIMindtree
Mphasis
Persistent Systems
Hexaware Technologies
DXC Technology
Sutherland Global Services
Optum Global Solutions
FIS
Virtusa Consulting Services
CGI Group
GlobalLogic
Bosch Global Software Technologies
UST
Atos
Nagarro
Similar Jobs for you
Movate Chennai Office Locations
600058
600063
Cyber Security Engineer
4-7 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
Walkin/F2F (08th Mar) Team Lead-Technical Support - Good Communication
5-10 Yrs
₹ 5 - 10L/yr
Hyderabad / Secunderabad
Walkin/F2F (08th Mar) Engineer-Technical Support - Good Communication
1-3 Yrs
Hyderabad / Secunderabad
Walkin/F2F(08th Mar) Specialist -Technical Support- Good Communication
5-8 Yrs
₹ 8 - 10L/yr
Hyderabad / Secunderabad
