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45 Movate Jobs

Process Quality Analyst

1-6 years

Chennai

2 vacancies

Process Quality Analyst

Movate

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Experience: 2-6yrs

Designation: Process Quality Analyst

Location: Chennai (Ambit IT Park)

Shifts: Flexible to work in Night Shifts

Work Model: Work From Office


We are looking for immediate joiners only


Job Description:

  • To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.
  • To suggest action plans and corrective measures to Operations Team based on the review from escalation audits.
  • To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with.
  • To send weekly trend report on quality scores of aligned Engineers to team managers
  • To take corrective measures in improving the quality scores of BQ Engineers
  • To be a part of calibration session between Quality and Operations team
  • To conduct quality induction for the new hire Engineers
  • To conduct refresher training for the existing Engineers
  • To send compliance reports on quality parameters to Operations Team on daily/weekly basis


Employment Type: Full Time, Permanent

Read full job description

Prepare for Process Quality Analyst roles with real interview advice

Top Movate Process Quality Analyst Interview Questions

Q1. TCP/IP layers, why is transport needed for communication? What is Subnet mask and how does it help in data communication. Why is Vlan needed ... read more
Q2. What is the difference between WAN and LAN
Q3. How will you manage a ticket
View all 150 questions

What people at Movate are saying

Process Quality Analyst salary at Movate

reported by 3 employees with 2-8 years exp.
₹4 L/yr - ₹4.2 L/yr
At par with the average Process Quality Analyst Salary in India
View more details

What Movate employees are saying about work life

based on 2.1k employees
55%
52%
71%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Movate Benefits

Submitted by Company
Performance-Based Bonuses and Incentives
Competitive Salary Package and Benefits
Professional Development Opportunities through Movate Academy
Submitted by Employees
Job Training
Soft Skill Training
Work From Home
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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Movate Chennai Office Locations

View all
Chennai, Tamil Nadu Office
Headquarter
Movate Technologies Pvt Ltd 6th Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai Chennai, Tamil Nadu
600058
Chennai, Tamil Nadu Office
Movate Technologies Pvt Ltd 7th Floor, Block A6, Shriram Gateway # 16 GST Road, Perungalathur, Chennai, India Chennai, Tamil Nadu
600063

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