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40 Movate Jobs

Walkin/F2F (08th Mar) Engineer-Technical Support - Good Communication

1-3 years

₹ 2.4 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Walkin/F2F (08th Mar) Engineer-Technical Support - Good Communication

Movate

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Engineer-Technical support- Job Location: Hyderabad- Fulltime

This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.

You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -

  • Provide world class remote assistance to users via Chat, Phone and eMail
  • Assists users by remote troubleshooting and resolving technical and service issues.
  • Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.

Principle duties and responsibilities | Job Description :


  • Provides comprehensive remote support across major operating systems -
    • Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
    • Follow documented procedures for issues presented and escalate further if need be.
  • Has the ability to trouble shoot by -
    • Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
    • Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
    • Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
    • Assist in setting up, configuring, and installing new software and hardware.
  • Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
  • Communicate effectively with non-technical users to explain solutions in an understandable manner.
  • Collaborate with cross-functional teams to escalate and resolve incidents.
  • Support & Execute the deployment and integration of new SOPs and change in systems.

Must Have Skills :

  • Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
  • 2 - 3 years of IT related Customer Service experience
  • Excellent communication skills, should be able to hold a conversation
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to deal professionally as well as ability to learn new products and technologies
  • Good customer service skills, multitasking and documentation skills
  • Ability to adjust quickly to the changing priorities and implement the same per business requirements

Knowledge, Skills and Abilities :

  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good Analytical & Cognitive skills

What We Offer:

  1. Opportunities for professional development and career growth.
  2. A collaborative and inclusive work environment.
  3. Access to cutting-edge technologies and tools.

Wishing you all the best!!!






Employment Type: Full Time, Permanent

Read full job description

Movate Interview Questions & Tips

Prepare for Movate Technical Support Engineer roles with real interview advice

Top Movate Technical Support Engineer Interview Questions

Q1. TCP/IP layers, why is transport needed for communication? What is Subnet mask and how does it help in data communication. Why is Vlan needed ... read more
Q2. What is the difference between WAN and LAN
Q3. How will you manage a ticket
View all 150 questions

What people at Movate are saying

3.3
 Rating based on 201 Technical Support Engineer reviews

Likes

1-Flexible work timings, making it easier to maintain work-life balance. 2- Work pressure is manageable, not overly stressful. 3- Colleagues are generally good and cooperative.

  • Job security - Good
Dislikes

1- Many employees, including managers, do not understand Hindi, which creates a communication barrier. 2- Some colleagues tend to be selfish and not very supportive. 3- Poor management—Team Leads (TLs) and senior-level employees do not genuinely care about employee concerns or project issues. 4- Even when management is aware of pr..Read More

  • Salary - Poor
  • +4 more
Read 201 Technical Support Engineer reviews

Technical Support Engineer salary at Movate

reported by 1.4k employees
₹1 L/yr - ₹5.7 L/yr
28% less than the average Technical Support Engineer Salary in India
View more details

What Movate employees are saying about work life

based on 2.1k employees
55%
52%
71%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Movate Benefits

Submitted by Company
Performance-Based Bonuses and Incentives
Competitive Salary Package and Benefits
Professional Development Opportunities through Movate Academy
Submitted by Employees
Job Training
Soft Skill Training
Work From Home
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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Movate Hyderabad / Secunderabad Office Location

View all
Hyderabad / Secunderabad, Telangana Office
Movate Technologies Pvt Ltd 1st Floor, Sohini Tech Park Survey Number 142, Nanakramguda, Financial District, Hyderabad Telangana – 500032 Hyderabad / Secunderabad, Telangana
500032

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