Wfm Lead

We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd.

Note:

Candidates must have 2 years of experiences in RTA

willing to work in night shifts.

Role & responsibilities

• Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals
• Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service
• Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service
• Respond to client requests on staffing and service related queries accurately and in a timely manner
• Respond to client requests on staffing and service related queries accurately and in a timely manner

Preferred candidate profile

• Monitor CMS for SLA - SL%, Abandoned %, Wait time & IMC as applicable to Project to check deviation from required
• Compare staffing, AHT & forecast for planned versus actuals - CMS versus IEX, EWFM, Excel
• Report interval update with accuracy and within the stipulated TAT
• Compare real time CMS with Schedule data from Excel, IEX or EWFM
• Report out requirements to Operations for real time staffing needs
• All Reports should be sent with accuracy and within TAT
• All Reports should have the stakeholders copied (internal & external) as deemed necessary for the Project
• Client responses should be specific and should be reported within the stipulated TAT and with accuracy
• Adhere to all organization processes and policies