Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by eClerx Team. If you also belong to the team, you can get access from here

eClerx Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

67 eClerx Jobs

APM/ PM (BPO WFM MIS Exp is Mandate) Immediate Joiner- Chandigarh

4-9 years

₹ 6 - 8.5L/yr

Chandigarh

3 vacancies

APM/ PM (BPO WFM MIS Exp is Mandate) Immediate Joiner- Chandigarh

eClerx

posted 14d ago

Job Role Insights

Flexible timing

Job Description

We are Hiring for our WFM MIS Team for APM/ PM


Designation 1 : Assistant Process Manager WFM MIS

Designation 2 : Process Manager WFM MIS


India- Chandigarh

Shift Timings - Flexible (24*7)

5 Days working - (Rotational Week Offs)

Specialism : WFM MIS in BPO

Minimum Exp - 4 Year Experience in WFM MIS (ONLY BPO WFM MIS profile will be considered)


WFM Role:

- Interaction with Techs in the field to provide them with real-time support

- Checking status of services on account in diagnostic tools

- Good Knowledge of agent scheduling and on floor staffing activity planning

- Should be able to coordinate with operations Managers and Leads

- Communicate effectively and close looping with the client in case of observations

- Updating status in internal as well as client tools

- Meet process expectations with high-quality standards and adherence to SLAs

- Candidate shall adhere to the information security requirements

-Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc.

- Keep a track of all technicians with regards to the jobs assigned to them

- Prepare Agent schedules and Daily adherence plans

- Prepare various Ops production reports

- Perform RTM role independently

- Manage Breaks and Resource availability on floor

- Audit work orders for accuracy and make corrections if required


Minimum Qualification :

Any Graduate with the minimum of 4 years of experience in leading WFM Team BPO.


Please share Cv's on Shilpam.01@eclerx.com




Employment Type: Full Time, Permanent

Read full job description

Prepare for MIS Executive roles with real interview advice

Top eClerx MIS Executive Interview Questions

Q1. What is capital markets its types and money Market
Q2. What do you mean by Derivatives?
Q3. What is 5% of 50? What is 50% of 5? How will you cut a cake in 8 pieces in 3 cuts?
View all 312 questions

What people at eClerx are saying

4.6
 Rating based on 3 MIS Executive reviews

Likes

Totally satisfied with this job, Want to rejoin this organization

  • Salary - Excellent
  • +6 more
Dislikes

Only permanent night shift

Read 3 MIS Executive reviews

MIS Executive salary at eClerx

reported by 6 employees with 1-8 years exp.
₹2.5 L/yr - ₹3.9 L/yr
14% more than the average MIS Executive Salary in India
View more details

What eClerx employees are saying about work life

based on 5k employees
53%
80%
74%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

eClerx Benefits

Submitted by Company
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Job Training
Health Insurance +2 more
Submitted by Employees
Cafeteria
Soft Skill Training
Job Training
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

Compare eClerx with

Genpact

3.8
Compare

WNS

3.4
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

LTIMindtree

3.8
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

Sutherland Global Services

3.6
Compare

Optum Global Solutions

4.0
Compare

Hexaware Technologies

3.5
Compare

FIS

3.9
Compare

L&T Technology Services

3.3
Compare

Virtusa Consulting Services

3.8
Compare

Coforge

3.3
Compare

Similar Jobs for you

Lead WFM at Ki Mobility Solution

Chennai

4-7 Yrs

₹ 5-8 LPA

Lead WFM at Movate Technologies

Chennai

1-4 Yrs

₹ 3-5.5 LPA

Planner at TaskUs

Mumbai, Nagpur + 4

3-8 Yrs

₹ 4-7 LPA

Manager - MIS at VitalTech Solutions

Mohali, Chandigarh + 1

6-10 Yrs

₹ 9-11 LPA

Team Lead at Mahendra Nextwealth

Jaipur

4-8 Yrs

₹ 4-9 LPA

MIS Executive at Advatix APAC Logistics Pvt. Ltd.

Gurgaon / Gurugram

4-7 Yrs

₹ 4-9 LPA

Senior Real Time Analyst at 24-7 Intouch

Hyderabad / Secunderabad

2-8 Yrs

₹ 4-5 LPA

Management at Hinduja Global Solutions (HGS)

Hyderabad / Secunderabad, Bangalore / Bengaluru

10-15 Yrs

₹ 9.5-11 LPA

Senior Executive at Wipro Limited

Chennai

2-6 Yrs

₹ 4-8 LPA

Manager at VXI Global Solutions, LLC

Hyderabad / Secunderabad

4-8 Yrs

₹ 7-11 LPA

eClerx Chandigarh Office Location

View all
Chandigarh Office
eClerx Services Limited, 1st and 2nd Floor, Towers A & B, DLF Info City Developer, Rajiv Gandhi Chandigarh Technology Park, Kishangarh Chandigarh
160101

APM/ PM (BPO WFM MIS Exp is Mandate) Immediate Joiner- Chandigarh

4-9 Yrs

₹ 6 - 8.5L/yr

Chandigarh

14d ago·via naukri.com

Product Data Specialist (Fresher)

0-1 Yrs

₹ 0.8 - 2.25L/yr

Mumbai

22hr ago·via naukri.com

Product Data Management

0-1 Yrs

₹ 1 - 2.25L/yr

Mumbai

2d ago·via naukri.com

Financial Analyst

0-2 Yrs

Thane, Navi Mumbai, Mumbai

2d ago·via naukri.com

Financial Analyst- Walkin Drive

0-2 Yrs

Thane, Navi Mumbai, Mumbai

2d ago·via naukri.com

Financial Analyst

0-2 Yrs

₹ 2 - 2.75L/yr

Navi Mumbai

2d ago·via naukri.com

HR Operations - Pune - Retainer - 1 Yr Contractual

1-2 Yrs

Pune

2d ago·via naukri.com

HRBP - Retainer (1 Yr Contract) Pune Loc

1-3 Yrs

Pune

2d ago·via naukri.com

Employee service - Telecalling- Airoli (On contract)

1-6 Yrs

Navi Mumbai

2d ago·via naukri.com

Recently Viewed

JOBS

Browse jobs

Discover jobs you love

JOBS

Browse jobs

Discover jobs you love

JOBS

SKH Metals

No Jobs

JOBS

Sakon

No Jobs

LIST OF COMPANIES

JetLearn

Overview

JOBS

Capgemini

No Jobs

JOBS

Apple

No Jobs

JOBS

Wipro

No Jobs

JOBS

Accenture

No Jobs

JOBS

Ihg Group

No Jobs

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent