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APM/ PM (BPO WFM MIS Exp is Mandate) Immediate Joiner- Chandigarh

4-9 years

₹ 6 - 8.5L/yr

Chandigarh

3 vacancies

APM/ PM (BPO WFM MIS Exp is Mandate) Immediate Joiner- Chandigarh

eClerx

posted 9d ago

Job Role Insights

Flexible timing

Job Description

We are Hiring for our WFM MIS Team for APM/ PM


Designation 1 : Assistant Process Manager WFM MIS

Designation 2 : Process Manager WFM MIS


India- Chandigarh

Shift Timings - Flexible (24*7)

5 Days working - (Rotational Week Offs)

Specialism : WFM MIS in BPO

Minimum Exp - 4 Year Experience in WFM MIS (ONLY BPO WFM MIS profile will be considered)


WFM Role:

- Interaction with Techs in the field to provide them with real-time support

- Checking status of services on account in diagnostic tools

- Good Knowledge of agent scheduling and on floor staffing activity planning

- Should be able to coordinate with operations Managers and Leads

- Communicate effectively and close looping with the client in case of observations

- Updating status in internal as well as client tools

- Meet process expectations with high-quality standards and adherence to SLAs

- Candidate shall adhere to the information security requirements

-Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc.

- Keep a track of all technicians with regards to the jobs assigned to them

- Prepare Agent schedules and Daily adherence plans

- Prepare various Ops production reports

- Perform RTM role independently

- Manage Breaks and Resource availability on floor

- Audit work orders for accuracy and make corrections if required


Minimum Qualification :

Any Graduate with the minimum of 4 years of experience in leading WFM Team BPO.


Please share Cv's on Shilpam.01@eclerx.com




Employment Type: Full Time, Permanent

Read full job description

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What people at eClerx are saying

4.6
 Rating based on 3 MIS Executive reviews

Likes

Totally satisfied with this job, Want to rejoin this organization

  • Salary - Excellent
  • +6 more
Dislikes

Only permanent night shift

Read 3 MIS Executive reviews

MIS Executive salary at eClerx

reported by 6 employees with 1-8 years exp.
₹2.5 L/yr - ₹3.9 L/yr
14% more than the average MIS Executive Salary in India
View more details

What eClerx employees are saying about work life

based on 5k employees
53%
80%
74%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

eClerx Benefits

Submitted by Company
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Job Training
Health Insurance +2 more
Submitted by Employees
Cafeteria
Soft Skill Training
Job Training
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

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eClerx Chandigarh Office Location

View all
Chandigarh Office
eClerx Services Limited, 1st and 2nd Floor, Towers A & B, DLF Info City Developer, Rajiv Gandhi Chandigarh Technology Park, Kishangarh Chandigarh
160101

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