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11 Mobikwik Jobs

Executive

3-6 years

Gurgaon / Gurugram

2 vacancies

Executive

Mobikwik

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • Ensure that calls and emails follow organizational standards, policies, and procedures
  • Customer Satisfaction Monitoring
  • Adherence to Compliance Standard
  • Monitor metrics such as first-call resolution (FCR), average handle time (AHT), and email response times.
  • Maintain accurate and timely records of audits, evaluations, and feedback
  • Provide constructive feedback to agents to improve performance
  • Address and discuss issues and proposed solutions with superiors.
  • Document quality assurance activities and create audit reports.
  • Make recommendations for improvement.
  • Create training materials and operating manuals( if required)



Employment Type: Full Time, Permanent

Read full job description

Prepare for Executive roles with real interview advice

Top Mobikwik Executive Interview Questions

Q1. Sort 0 and 1 Problem Statement Given an integer array ARR of size N containing only integers 0 and 1, implement a function to sort this arr ... read more
Q2. Maximum Frequency Number Problem Statement Given an array of integers with numbers in random order, write a program to find and return the ... read more
Q3. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the ... read more
View all 45 questions

What people at Mobikwik are saying

3.0
 Rating based on 6 Executive reviews

Likes

Environment of the office

  • Skill development - Good
  • +3 more
Dislikes

Only getting one week off

Read 6 Executive reviews

Executive salary at Mobikwik

reported by 26 employees
₹2.6 L/yr - ₹4.1 L/yr
31% less than the average Executive Salary in India
View more details

What Mobikwik employees are saying about work life

based on 443 employees
75%
67%
64%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mobikwik Benefits

Submitted by Company
Employee Centricity
Self-Care
Generous Compensation
Smart Work
Relax & Rejuvenate
Diversity & Inclusion +3 more
Submitted by Employees
Health Insurance
Work From Home
Cafeteria
Job Training
Team Outings
Soft Skill Training +6 more
View more benefits

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Mobikwik Gurgaon / Gurugram Office Locations

View all
Gurugram Office
One mobikwik system pvt ltd, Second floor, Sector 53 Gurugram
Haryana
Gurugram Office
One Mobikwik Systems Private Limited, 774, Udyog Vihar, Phase V Gurugram
Haryana 122008

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