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99 Merck Jobs
System Engineer
3-7 years
₹ 4.4 - 9L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
System Engineer
Merck
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Job Title: System EngineerLocation: Electronic City, Bangalore Role descriptionProvide day-to-day IT support to local and remote offices/end users via the ticketing system, in-person support, IT support line, email, and instant messaging
- Monitor, maintain, and continually improve IT service levels at the sites while reporting relevant KPIs and statistics
- Work on the installation, configuration, and ongoing usability of end-user equipment, including laptops/desktops, mobile phones, printers, other peripheral equipment, and software
- Assist with image builds and coordinate with various teams for the setup of user accounts
- Install and configure new hardware and software as required, ensuring accurate reporting of software usage
- Ensure licenses are acquired through proper channels before installation, and accurately maintain asset records post-installation
- Support IT equipment deployment for staff on-boarding and off-boarding, ensuring proper tracking for IT asset management
- Support services related to Lifecycle Management, IT Asset Management, License Management, and User Access Management for end-user software and hardware
- Collaborate with Global teams to resolve complex IT-related issues
- Participate in the Vulnerability Management process and take ownership of any High or Critical Vulnerability closures requiring local on-site intervention
- Document IT management activities
- Communicate with end users regarding local outages, service degradations, planned downtime activities, and global initiatives that impact local users
- Job Requirements 2-5 years of experience in an L2 Desktop/Helpdesk support role, with proven proficiency in troubleshooting, technical problem solving, and exceptional customer support and collaboration
- Highly proficient in supporting Windows hardware and software
- Solid knowledge of O365, Outlook, and other standard office applications
- Familiarity with mobile devices (iPhones, iPads) and experience with MDM solutions such as Airwatch, Intune, etc
- Solid troubleshooting skills in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, and desktop network troubleshooting
- A positive individual with a can-do attitude
- A Bachelors degree (BE/B
- Tech/BCA) or a 3-year Diploma in CSE/IT
- Experience in the Life Sciences/Healthcare industry is preferred
- Technical Skills/Certifications:ITIL Certification (preferred)
- At least 3 years of IT experience in a customer-facing role
- Experience in the Life Sciences / Healthcare / Manufacturing industry is preferred
- Familiarity with Microsoft SCCM is an added advantag
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for System Engineer roles with real interview advice
What people at Merck are saying
Rating based on 2 System Engineer
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
All Gud. No cons
- Salary - Excellent
+6 more
Dislikes
Partially nd bit politics
System Engineer salary at Merck
reported by
39
employees
with 2-7
years exp.
₹4
L/yr - ₹9
L/yr
36%
more
than the average System Engineer Salary in India
View more details
What Merck employees are saying about work life
based on 307 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Merck Benefits
View more benefits
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