AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
93 Merck Jobs
Analyst
1-3 years
₹ 3.5 - 9.05L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Analyst
Merck
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- PURPOSE OF THE POSITION The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response which will help them to achieve their requirements and to build good rapport with customers for growth of organization
- ESSENTIAL JOB FUNCTIONS Entering all email, phone and fax orders accurately of various countries as per agreed timelinesEnter the orders and quotes accurately on different ERP s as per the rules set up by different countriesEnsure expected order entry productivity and accuracy is maintained consistentlyOpen order review ETA confirmationIdentify and follow up customer specific requirementsAny other additional tasks depending on the specific country or organization as requested by your Team Lead / SupervisorShould be able to handle all process related queriesProper response on email queries received from the customers or internal teamDevelop and implement initiatives to improve customer services
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers
- Evaluate and prioritize customer inquiries to better serve the customers
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc
- Maintain history records and related problem documentations for future reference
- Maintain relationships with other internal departments as well as client base to improve business performance
- Conduct training to customers and internal staffs on company products and services
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed
- Address customers in a professional and respectful manner
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary
- Maintain the internal and external customer databases
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction
- Maintain up-to-date knowledge on customer business areas
- Maintain broad knowledge about company s products and services
- Afternoon Shift 1:30PM to 10:30PM or Western European time BASIC QUALIFICATIONS Education:Graduation in any disciplinary Experience:Requires minimum of 1-2 years work experience in a similar position TECHNICAL SKILLS / COMPETENCIES SAP Oracle user knowledge Basic Proficiency expectedSome Basics of SAP TCodes / Oracle for Order entryNavigating different transaction and screensShould be able to enter data in the system with all the required parameters, under supervision from experts
- Understanding different T-Codes and its impact on the results Microsoft Office- Basic Proficiency expected Computer operating knowledge
- Intermediate work experience in MS-Office, Excel, Word, Email Internet Key Board Skills Basic Proficiency expectedBasic knowledge in operating keyboardShould have keyboard skills with typing speed of 20-25 wpm Communication Skills (Written/Spoken English) Basic Proficiency expectedGood knowledge in written and spoken English ORGANIZATIONAL STRUCTURE Attach a copy of the organization chart including the title of the position this position will report to, peers (other positions that have the same reporting relationship), and the positions that report directly to this position
- Indicate the number of people in each subordinate position and the number of people that report to each of them
- Head of Customer ExcellenceTitle Associate ManagerTitle Title TitleTitle # of subordinates: Title # of subordinates: Team Lead / Supervisor Title # of subordinates: Title # of subordinates: Analyst
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Analyst roles with real interview advice
What people at Merck are saying
Rating based on 7 Analyst
reviews
Anonymous · Human Resources
in Bangalore / Bengaluru
Likes
Scope for learning
- Skill development - Good
+1 more
Dislikes
There is nothing I dislike about the current organisation
Analyst salary at Merck
reported by
65
employees
₹3.5
L/yr - ₹10.5
L/yr
At
par with the average Analyst Salary in India
View more details
What Merck employees are saying about work life
based on 306 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Merck Benefits
View more benefits
Compare Merck with
Pfizer
Compare
GlaxoSmithKline Pharmaceuticals
Compare
Novartis
Compare
Johnson & Johnson
Compare
Sanofi
Compare
Bayer
Compare
Eli Lilly and Company
Compare
Abbott
Compare
Bristol-Myers Squibb
Compare
AstraZeneca
Compare
Hetero
Compare
Viatris
Compare
Micro Labs
Compare
Biological E
Compare
Granules India
Compare
Gland Pharma
Compare
Unichem Laboratories
Compare
Fresenius Kabi
Compare
Piramal Pharma
Compare
Novo Nordisk
Compare
Analyst-Biomonitoring Product Marketing Operations
1-3 Yrs
Bangalore / Bengaluru
Share an Interview