AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
118 Merck Jobs
Analyst
1-3 years
₹ 3.5 - 9.05L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Analyst
Merck
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- PURPOSE OF THE POSITION The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response which will help them to achieve their requirements and to build good rapport with customers for growth of organization
- ESSENTIAL JOB FUNCTIONS Entering all email, phone and fax orders accurately of various countries as per agreed timelinesEnter the orders and quotes accurately on different ERP s as per the rules set up by different countriesEnsure expected order entry productivity and accuracy is maintained consistentlyOpen order review ETA confirmationIdentify and follow up customer specific requirementsAny other additional tasks depending on the specific country or organization as requested by your Team Lead / SupervisorShould be able to handle all process related queriesProper response on email queries received from the customers or internal teamDevelop and implement initiatives to improve customer services
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers
- Evaluate and prioritize customer inquiries to better serve the customers
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc
- Maintain history records and related problem documentations for future reference
- Maintain relationships with other internal departments as well as client base to improve business performance
- Conduct training to customers and internal staffs on company products and services
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed
- Address customers in a professional and respectful manner
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary
- Maintain the internal and external customer databases
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction
- Maintain up-to-date knowledge on customer business areas
- Maintain broad knowledge about company s products and services
- Afternoon Shift 1:30PM to 10:30PM or Western European time BASIC QUALIFICATIONS Education:Graduation in any disciplinary Experience:Requires minimum of 1-2 years work experience in a similar position TECHNICAL SKILLS / COMPETENCIES SAP Oracle user knowledge Basic Proficiency expectedSome Basics of SAP TCodes / Oracle for Order entryNavigating different transaction and screensShould be able to enter data in the system with all the required parameters, under supervision from experts
- Understanding different T-Codes and its impact on the results Microsoft Office- Basic Proficiency expected Computer operating knowledge
- Intermediate work experience in MS-Office, Excel, Word, Email Internet Key Board Skills Basic Proficiency expectedBasic knowledge in operating keyboardShould have keyboard skills with typing speed of 20-25 wpm Communication Skills (Written/Spoken English) Basic Proficiency expectedGood knowledge in written and spoken English ORGANIZATIONAL STRUCTURE Attach a copy of the organization chart including the title of the position this position will report to, peers (other positions that have the same reporting relationship), and the positions that report directly to this position
- Indicate the number of people in each subordinate position and the number of people that report to each of them
- Head of Customer ExcellenceTitle Associate ManagerTitle Title TitleTitle # of subordinates: Title # of subordinates: Team Lead / Supervisor Title # of subordinates: Title # of subordinates: Analyst
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Analyst roles with real interview advice
Top Merck Analyst Interview Questions
What people at Merck are saying
Rating based on 7 Analyst
reviews
Anonymous · Human Resources
in Bangalore / Bengaluru
Scope for learning
- Skill development - Good
There is nothing I dislike about the current organisation
Analyst salary at Merck
Unlock 
What Merck employees are saying about work life
Merck Benefits
View more benefits
Compare Merck with
Pfizer
GlaxoSmithKline Pharmaceuticals
Novartis
Johnson & Johnson
Sanofi
Bayer
Eli Lilly and Company
Abbott
Bristol-Myers Squibb
AstraZeneca
Hetero
Viatris
Micro Labs
Biological E
Granules India
Piramal Pharma
Novo Nordisk
Teva Pharmaceuticals
Otsuka Pharmaceutical India Private Limited
Par Pharmaceutical Companies
Similar Jobs for you
Senior Specialist - Regulatory Submission Management
6-8 Yrs
Bangalore / Bengaluru
Recently Viewed
PHOTOS
Medanta the Medicity
4 office photos
REVIEWS
Duck Creek Technologies
No Reviews
REVIEWS
Duck Creek Technologies
No Reviews
REVIEWS
Jindal Worldwide
No Reviews
SALARIES
MRF Tyres
JOBS
IBM
No Jobs
REVIEWS
Bosch
No Reviews
JOBS
Browse jobs
Discover jobs you love
REVIEWS
NJ Wealth
No Reviews
SALARIES
Bosch
