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119 Merck Jobs

System Engineer

3-7 years

₹ 4.4 - 9L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

System Engineer

Merck

posted 9d ago

Job Description

  • Job Title: System EngineerLocation: Electronic City, Bangalore Role descriptionProvide day-to-day IT support to local and remote offices/end users via the ticketing system, in-person support, IT support line, email, and instant messaging
  • Monitor, maintain, and continually improve IT service levels at the sites while reporting relevant KPIs and statistics
  • Work on the installation, configuration, and ongoing usability of end-user equipment, including laptops/desktops, mobile phones, printers, other peripheral equipment, and software
  • Assist with image builds and coordinate with various teams for the setup of user accounts
  • Install and configure new hardware and software as required, ensuring accurate reporting of software usage
  • Ensure licenses are acquired through proper channels before installation, and accurately maintain asset records post-installation
  • Support IT equipment deployment for staff on-boarding and off-boarding, ensuring proper tracking for IT asset management
  • Support services related to Lifecycle Management, IT Asset Management, License Management, and User Access Management for end-user software and hardware
  • Collaborate with Global teams to resolve complex IT-related issues
  • Participate in the Vulnerability Management process and take ownership of any High or Critical Vulnerability closures requiring local on-site intervention
  • Document IT management activities
  • Communicate with end users regarding local outages, service degradations, planned downtime activities, and global initiatives that impact local users
  • Job Requirements 2-5 years of experience in an L2 Desktop/Helpdesk support role, with proven proficiency in troubleshooting, technical problem solving, and exceptional customer support and collaboration
  • Highly proficient in supporting Windows hardware and software
  • Solid knowledge of O365, Outlook, and other standard office applications
  • Familiarity with mobile devices (iPhones, iPads) and experience with MDM solutions such as Airwatch, Intune, etc
  • Solid troubleshooting skills in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, and desktop network troubleshooting
  • A positive individual with a can-do attitude
  • A Bachelors degree (BE/B
  • Tech/BCA) or a 3-year Diploma in CSE/IT
  • Experience in the Life Sciences/Healthcare industry is preferred
  • Technical Skills/Certifications:ITIL Certification (preferred)
  • At least 3 years of IT experience in a customer-facing role
  • Experience in the Life Sciences / Healthcare / Manufacturing industry is preferred
  • Familiarity with Microsoft SCCM is an added advantag

Employment Type: Full Time, Permanent

Read full job description

Prepare for System Engineer roles with real interview advice

Top Merck System Engineer Interview Questions

Q1. proc report/ which argument should be used to modify variables
Q2. What is the difference between where and if
Q3. what is proc transpose/ what does the by do
View all 11 questions

What people at Merck are saying

4.5
 Rating based on 2 System Engineer reviews

Likes

All Gud. No cons

  • Salary - Excellent
  • +6 more
Dislikes

Partially nd bit politics

Read 2 System Engineer reviews

System Engineer salary at Merck

reported by 39 employees with 2-7 years exp.
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₹4 L/yr - ₹9 L/yr
36% more than the average System Engineer Salary in India
View more details

What Merck employees are saying about work life

based on 306 employees
78%
51%
31%
88%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Merck Benefits

Health Insurance
Job Training
Soft Skill Training
Free Transport
Cafeteria
Work From Home +6 more
View more benefits

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