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Marriott International

Compare

4.2

based on 1.2k Reviews

Video summary

930 Marriott International Jobs

Guest Service Associate - Housekeeping

Marriott

4.2

based on 1.2k Reviews

0-3 years

₹ 1.68 - 2.15L/yr (AmbitionBox estimate)

Kochi

1 vacancy

Guest Service Associate - Housekeeping

Marriott International

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Showroom Front Office Front Desk Housekeeping Management CCTV Monitoring

+ 1 more

Job Description

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

Assist Housekeeping management in managing daily activities.

Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

Document and resolve issues with discrepant rooms with the Front Desk.

Prepare and distribute room assignments to Housekeeping staff.

Record, monitor, and update list of Do Not Disturb rooms.

Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list.

Complete required Housekeeping paperwork.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.

Ensure adherence to quality expectations and standards.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Speak with others using clear and professional language; prepare and review written documents accurately and completely.

Enter and locate work-related information using computers.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

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What people at Marriott International are saying

3.6

Rating based on 51 Guest Service Associate reviews

Anonymous · Food, Beverage & Hospitality in Goa

Likes

Its a 5 star Hotel that's it. I do general shift.

Job security - Good

+1 more

Dislikes

I work as a airport representative. It's 25 year old Resort so there are some old employees which basically runs the Hotel. I have told my problems to my managers but got no proper reply from them. Only thing I get to hear is that they are working on it and just needs signatures of authorities and now it's been 3 months.