Guest Service Associate - Housekeeping

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms

Assist Housekeeping management in managing daily activities

Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry

Document and resolve issues with discrepant rooms with the Front Desk

Prepare and distribute room assignments to Housekeeping staff

Record, monitor, and update list of Do Not Disturb rooms

Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list

Complete required Housekeeping paperwork

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation

Ensure adherence to quality expectations and standards

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

Speak with others using clear and professional language; prepare and review written documents accurately and completely

Enter and locate work-related information using computers

Stand, sit, or walk for an extended period of time

PREFERRED QUALIFICATION

Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: No supervisory experience

License or Certification: None