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Marriott International

Compare

4.3

based on 1.2k Reviews

749 Marriott International Jobs

Duty Manager

Marriott

4.3

based on 1.2k Reviews

1-5 years

₹ 3.6 - 6L/yr (AmbitionBox estimate)

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Duty Manager

Marriott International

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Operations Hospitality US Staffing Loss Prevention

+ 3 more

Job Description

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided

Represents property management in resolving any guest or property related situation

Manages the flow of questions and directs guests within the lobby

Serves as Guest Relations Manager and handles the tracking of service issues

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property

Communicates any variations to the established norms to the appropriate department in a timely manner

Sends copy of MOD report to all departments on a daily basis

Strives to improve service performance

Ensures compliance with all policies, standards and procedures

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Managing the Guest Experience

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved

Empowers employees to provide excellent customer service

Provides immediate assistance to guests as requested

Serves as a leader in displaying outstanding hospitality skills

Sets a positive example for guest relations

Responds to and handles guest problems and complaints

Ensures employees understand customer service expectations and parameters

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction

Participates in the development and implementation of corrective action plans to improve guest satisfaction

Records guest issues in the guest response tracking system

Assisting Human Resources Activities

Participates as needed in the investigation of employee and guest accidents

Observes service behaviors of employees and providing feedback to individuals

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance

Celebrates successes and publicly recognizes the contributions of team members

Ensures employees are cross-trained to support successfully daily operations

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process

Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc

Marriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Employment Type: Full Time, Permanent

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What people at Marriott International are saying

2.6

Rating based on 9 Duty Manager reviews

Anonymous · Food, Beverage & Hospitality in Gurgaon / Gurugram

Likes

Fast paced job, teaches and develops you a lot individually.

Promotions - Good

Dislikes

Culture is very bad, whatever the area team plans never trickles down. Certification for best company to work for is faked, employees are forced and kept under HR watch to fill good reviews.