Duty Manager

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Provides services that are above and beyond for customer satisfaction and retention.

Implements the customer recognition/service program, communicating and ensuring the process.

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.