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892 Marriott International Jobs

Mgr-Loss Prevention

3-6 years

Ajmer

1 vacancy

Mgr-Loss Prevention

Marriott International

posted 6d ago

Job Description

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property

Maintains logs, certifications and documents required by law and Standard Operating Procedures

Trains staff in established emergency procedures and implements accident and fire prevention procedures

Position focuses on ensuring guest and employee satisfaction while achieving the operating budget

CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the security/loss prevention or related professional area

OR
2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area

CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness

Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process

Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times

Comply with applicable laws and safety regulations

Follow proper key control guidelines in loss prevention and in the property

Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional

Incorporate into patrols, which encompass all areas of the propertys interior and exterior, an inspection tour of recording system

Follow Duty of Care process for the protection of guests and employees

Follows up on all unusual activities in and around the property that would impair the well being of guests and employees

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

Implements action plans to monitor and control risk

Monitors all unusual activities in and around the property that would impair the well being of guests and employees

Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities

Oversees and guides the efforts of the Accident Prevention Committee

Oversees first aid program for guests and employees

Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases

Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety

Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime

Encourages and builds mutual trust, respect, and cooperation among team members

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients

Serves as a role model to demonstrate appropriate behaviors

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Ensuring Exceptional Customer Service
Meet quality standards and customer expectations on a daily basis

Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service

Provides services that are above and beyond for customer satisfaction and retention


Additional Responsibilities
Analyzes information and evaluating results to choose the best solution and solve problems

Develops liaison with local law enforcement and emergency services

Informs and/or updates the executives and peers on relevant information in a timely manner

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Marriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law


Employment Type: Full Time, Permanent

Read full job description

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What people at Marriott International are saying

What Marriott International employees are saying about work life

based on 1.2k employees
66%
54%
46%
88%
Flexible timing
Rotational Shift
No travel
Day Shift
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Marriott International Benefits

Cafeteria
Health Insurance
Job Training
Free Food
Soft Skill Training
Free Transport +6 more
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