AsstMgr-Security

Assists in the management of the daily functions of the department to provide protection of property assets, employees, guests and property

Maintains logs, certifications and documents required by law and Standard Operating Procedures

Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures

Promotes guest and employee satisfaction while achieving the operating budget

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the security/loss prevention or related professional area

OR

Bachelor s degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process

Complies with applicable federal, state and local law and safety regulations

Maintains logs, certifications and documents required by law and Standard Operating Procedures

Supervises and reviews initial incident investigations and promote a timely responses for all reported incidents

Follows proper key control guidelines in loss prevention and in the property

Assists with promotion and implementation of accident and fire prevention procedures

Incorporates into patrols, which encompass all areas of the propertys interior and exterior, an inspection tour of recording system

Follows up on all unusual activities in and around the property that would impair the well being of guests and employees

Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others

Promotes action plans to monitor and control risk

Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities

Assists with first aid program for guests and employees

Assists with the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases

Works closely with Meeting Planners to facilitate a successful and safe experience for guests

Managing and Conducting Human Resources Activities

Interviews, selects and trains employees

Appraises employee s productivity and efficiency for the purpose of recommending promotions or other changes in status

Provides for the safety and security of the employees or the property

Monitors employee attendance and records absences/tardiness

Helps direct supervisors to achieve their own development goals

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures

Ensuring Exceptional Customer Service

Meets quality standards and customer expectations on a daily basis

Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service

Provides services that are above and beyond for customer satisfaction and retention

Additional Responsibilities

Analyzes information and evaluates results to choose the best solution and solve problems

Develops liaison with local law enforcement and emergency services

Informs and/or updates executives, peers and subordinates on relevant information in a timely manner

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person