ServiceNow-ServiceNow-Manager

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Service Now Manager

Education Level

• High School Diploma/GED, Technical Diploma, Associate s Degree/College Diploma, Non-Degree Program, Bachelor s Degree, Master s Degree, Doctorate Degree, Higher Degree, Other
• Bachelor s or Masters

Job purpose

The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firm s Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies

Responsibilities, Qualifications, Certifications - External

Requirements (including experience, skills and additional qualifications)

Technical skills requirements

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers
• Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders
• Build strong internal relationships within the firm and with other services across the organization
• Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training.
• Maintain an educational program to continually develop personal skills of all staff
• Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management
• 10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional skills requirements

• At least two Service Now Implementation Certifications
• ITIL Intermediate, COBIT and or TOGAF certifications
• Agile and scrum master certifications
• PMP certification

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