Kreeva - Head - CRM (12-20 yrs)

Key Responsibilities:

- Define and execute the overall CRM strategy to drive customer satisfaction and retention.

- Lead and mentor the CRM team to ensure excellence in customer service.

- Establish long-term customer relationship management goals aligned with business objectives.

- Collaborate with top management to integrate CRM initiatives with company growth strategies.

- Monitor and analyze customer data to develop customer engagement and loyalty programs.

- Drive digital transformation in CRM processes through automation and AI-driven solutions.

- Represent the organization in key client meetings and industry events.

- Ensure compliance with customer data protection and regulatory requirements.

Key Skills:

- Strong leadership and strategic decision-making capabilities.

- MBA/Bachelors in any field.

- Deep understanding of customer behavior and relationship management.

- Proficiency in CRM platforms, automation tools, and analytics.

- Excellent negotiation and problem-solving abilities.

- Ability to align customer relationship strategies with business objectives.