Kreeva - CRM Head - Real Estate Segment (15-17 yrs)

- Develop and implement the organization's CRM strategy to improve customer satisfaction, retention, and overall experience.

- Oversee and manage the CRM team, ensuring that customer service and engagement are aligned with business objectives.

- Analyze customer data and feedback to identify trends, key insights, and opportunities for improving customer engagement and loyalty.

- Collaborate with sales, marketing, and operations teams to develop and execute campaigns that enhance the customer journey and increase retention.

- Lead the implementation and management of CRM tools and technologies, ensuring effective utilization across departments.

- Monitor and report on customer service metrics, customer feedback, and performance data to assess the effectiveness of CRM initiatives.

- Develop training programs and provide ongoing support to the CRM team to ensure consistent and high-quality customer interactions.

- Maintain and ensure the integrity of customer databases, overseeing data management, and compliance with relevant regulations (e.g., GDPR).

- Manage key customer accounts, resolving escalated issues, and ensuring exceptional customer service is maintained at all levels.

- Provide regular reports to senior management on CRM performance, customer satisfaction, and areas for improvement.