Kreeva - CRM Manager (8-12 yrs)

Key Responsibilities:

- Develop and oversee CRM policies to ensure top-tier customer service.

- Optimize the CRM process to improve customer retention and satisfaction.

- Work closely with sales, marketing, and operations teams to ensure seamless customer experience.

- Oversee customer escalations and implement corrective actions.

- Track key CRM metrics and implement improvements based on customer feedback.

- Drive automation and technology adoption to enhance CRM efficiency.

- Design loyalty programs and customer engagement initiatives.

- Represent the organization in customer interactions and grievance resolution forums.

Key Skills:

- Strong strategic and analytical mindset.

- Expertise in CRM software and data management.

- Ability to enhance customer experience through technology and process improvements.

- MBA/Bachelors in any field.

- Excellent communication and stakeholder management skills.

- Strong leadership abilities with a focus on team motivation.