Kreeva - Team Lead - CRM (5-8 yrs)

Overview:

KREEVA (Kanodia Real Estate Venture Arm) Our History Much like heroes in epics and myths, the Kanodia Group came from unassuming beginnings. The venture began when the entrepreneurial Gautam and Vishal Kanodia bought two bags of cement in a small town in Indias hinterland. In 30 years, the two brothers have brought the group to the apex of various industries they have entered. From cement manufacturing to hygiene products and more. Our Name When Krishna's playfulness meets Shiva's serenity, you get Kreevawhere purposeful vibes create timeless spaces.

Just as these energies merge harmoniously, Gautam channels the Kanodia legacy into this new realm of real estate. Together with financial expert Mayank Jain, they bring Kreevas vision to life, blending creativity and expertise to create something truly special. Our Aim Kreeva is envisioned to bring a new level of elegance and luxury to the discerning home buyer. Under the visionary leadership of Gautam and Mayank, Kreeva is redefining whats possible in high-end real estate today and will continue to reimagine the boundaries of luxury living in the future.

Key Responsibilities:

- Lead a team of CRM consultants to ensure high-quality customer service.

- Develop customer engagement strategies to enhance client satisfaction.

- Monitor and improve response times for customer queries and issue resolution.

- Implement CRM best practices to streamline customer relationship management.

- Collaborate with sales and marketing teams to enhance customer experience.

- Conduct training sessions for CRM team members to enhance skills and efficiency.

- Generate CRM performance reports and identify areas for process improvements.

- Ensure compliance with legal and regulatory requirements in customer interactions.

Key Skills:

- Strong leadership and team management abilities.

- Expertise in CRM tools and data analytics.

- MBA/Bachelors in any field.

- Excellent problem-solving and customer-handling skills.

- Ability to strategize and implement process improvements.

- Strong coordination with cross-functional teams.