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Routing - Technical Support Engineer 2
2-5 years
Bangalore / Bengaluru
1 vacancy
Routing - Technical Support Engineer 2
Juniper Networks
posted 1mon ago
Job Role Insights
Flexible timing
Job Description
This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support.
Level 2 and Product Escalation support
Individual Contributor Role
- Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners.
- Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
- Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Take ownership for problem resolution, problem reproduction and escalation.
- Be a fast learner and keep pace with newer technologies
- Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
- Help improve processes and tools.
Requirements
Requires B.E. in Electronics Engineering or Computer Science with 2- 5 years of experience supporting / Designing / implementing IP networks.
Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.
Primary Skills
Excellent Customer handling and communication (verbal and written) skills
Thorough understanding (Packet level) of -
* IP Packet flow, OSI layers
* Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
* IP routing protocols (BGP, OSPF, ISIS , RIP)
* Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding / Exposure / Expertise in one or more areas -
* MPLS, VPLS, L2 and L3 VPN
* MPLS Traffic Engineering, LDP, RSVP
* Multicast technologies NG-MVPN, PIM
* Perl/Unix/Expect scripting
Experience:
- 2- 5 years experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).
- Experience in directly interacting with customers (globally) highly desired
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).
Preferred Certifications - CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
Employment Type: Full Time, Permanent
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What people at Juniper Networks are saying
Rating based on 2 Technical Support Engineer 2
reviews
Anonymous · Project & Program Management
Likes
Worst company ever to work
- Salary - Good
Dislikes
Worst company ever to work
- Company culture - Poor
+1 more
Technical Support Engineer 2 salary at Juniper Networks
reported by
16
employees
with 3-8
years exp.
₹14.9
L/yr - ₹22.5
L/yr
82%
more
than the average Technical Support Engineer 2 Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 401 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
Submitted by Company
Finances and retirement Work-life balance Career development
Submitted by Employees
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Juniper Networks Bangalore / Bengaluru Office Location
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Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road,
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