Client Service Executive

Role & responsibilities

• The Client Servicing Executives/Manager responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.
• To be successful as a Client Servicing Executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding Client Servicing Executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.
• Client Servicing Executive/Manager Responsibilities:

i. cultivating solid relationships with clients through the provision of exceptional after-sales service.

ii. Creating a positive on boarding experience for new clients.

iii. Regularly interacting with clients through telephone calls, email communications, or faceto-face meetings.

iv. Identifying ways to overcome clients' initial dislike of company products.

v. Maintaining an accurate record of all existing and potential clients.

vi. Responding to client inquiries in a timely and professional manner.

vii. Training and providing overall guidance to client service employees.

viii. Organizing training seminars to enable clients to fully utilize product features and benefits.

ix. Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

• Client Servicing Executive/Manager Requirements:

i. Proven experience working as a Client Servicing Executive.

ii. Proficiency in Microsoft Excel.

iii. Working knowledge of Customer Relationship Management (CRM) software.

iv. The ability to work efficiently under pressure.

v. Excellent organizational and time management skills.

vi. Strong analytical and problem-solving skills.

vii. Effective communication skills.

viii. Exceptional customer service skills.

• Client Services Executive/Manager Job Description

The Client Services Manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organizations growth through positive client-to-business engagement. To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness and tact, and be able to function in a high pressure environment. The noteworthy Client Services Executive/Manager should provide timely solutions to clients problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies.

• Client Services Manager Responsibilities:
• Develop effective communication platforms for clients and staff.
• Inspire repeat-business from clients.
• Conduct customer service workshops and presentations.
• Monitor and measure client satisfaction.
• Liaise with different departments about client queries.
• Offer advice to clients on services and products.
• Develop surveys and capture client information.
• Participate in marketing campaigns.
• Deal with client requests and troubleshoot problems.
• Client Services Manager Requirements:
• Strong communication skills.
• Ability to meet deadlines.
• Computer literacy.
• Calm, polite, and professional behaviour.
• Reliable and self-motivated.
• General business knowledge.
• High service orientation.
• Must have completed BE Mechanical.

Interested candidate can contact on 7498903693