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Engaged Employer

JLL

Compare

4.1

based on 4.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Construction Company - 2024

210 JLL Jobs

Front Office Executive

JLL

4.1

based on 4.7k Reviews

1-3 years

₹ 2 - 3.5L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Front Office Executive

JLL

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Recruitment MS Office Helpdesk Investment Management Commercial Real Estate

+ 1 more

Job Description

Excellent communication skills

Strong customer service drive

Pro - active problem-solving skills

Exceeding customer satisfaction

Excellent time management/ Able to work flexible hours

Quick learner and ability to motivate self & others

Proven working experience as a lobby manager/ FM industry

Confidently able to present to clients

Hands-on experience in using visitor management software and MS office

Strong team player within a customer service team environment

Providing flawless, upscale, professional service

Adaptable, composed, flexible with strong Mental Resilience

Responsibilities:

Key Operations delivery

Manage the Front Office in most professional manner, directing and coaching staff to ensure

pleasant experience to all visitors

Greet VIP clients/visitors on arrival at front office and as directed, perform special services

for VIP Guest s/client

Provide safety briefing and assist in VIP s arrival/departure in

absence of guest relation officers

Assist in sending clients/visitors messages or faxes and self-check-in

Assisting with special needs for visitors with disabilities

Having prior information of arriving clients/visitors and ensure all necessary arrangements

are done as per requirement, follow up in case guests are not picked up from hotel

Co-ordinate with night shift front office executive to ensure details of large parties are

received and badges are ready for allocation on arrival

Handling client/visitors/sponsors complaints/feedbacks and other related problems and

communicate to next level or as per escalation matrix

Ensure welcome PPT is updated & displayed for the client visits and all the equipment s are

in working condition

Ensure all relevant communication is updated and displayed at all times, at the Front office,

as per the guidelines given by SDL

Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in

proper grooming and behavior

Ensure all equipment and hardware at the Front Office is working and there is zero downtime

Escalate to next level as necessary for rectification

Operates the front office computer system to assist front office attendants

Aid in general administrative activities and to Helpdesk as required

Ensure FOE handles all incoming and outgoing calls in professional & polite manner

Co-ordinates with all departments to address the all the concerns/event

management/flower arrangements to maintain Front Office functions properly

Ensure Accenture specific processes/manual is followed

Manage/track amount collected for temporary badges

Ensure compliance of regulations/requirements of JLL management

Participate in Emergency Evacuation procedures including crisis management and business

continuity

Develop the necessary policies and procedures required for all functions within the scope of Front

Office

Responsible for ensuring availability of safety and Accenture directory signage

Preparation of all required reports/participation in internal/external audits

Ensure training of front office /GRE staff as per relevant training calendars

To discuss all matters that needed to follow up with the next shift front office executive approving

and managing the roster

Govern overall performance of Front office executive & Guest relation executive as per defined

roles & responsibilities

Employment Type: Full Time, Permanent

Read full job description

JLL Interview Questions & Tips

Prepare for JLL Front Office Executive roles with real interview advice

What people at JLL are saying

3.8

Rating based on 39 Front Office Executive reviews

Anonymous · Administration & Facilities in Kolkata

Likes

Collegues are supportive and friendly.

Dislikes

This organisation does not give value to the on site employees as per my experience. They will not support you at all if the contract will not get renewed with the client or if the client does cost cutting from the various departments. JLL will just say you have 2 months of time so find your own way. HR's are not at all supportive th..Read More