Front Office Manager

Guest Services:

• Greet and welcome guests, providing a warm and friendly environment.
  
• Address and resolve guest complaints and concerns in a timely and professional manner.
  
• Ensure all guest inquiries and requests are handled promptly and efficiently.
  

Staff Management:

• Recruit, train, and supervise front office staff, including receptionists, concierge, and bell staff.
  
• Schedule and manage staffing levels to ensure adequate coverage at all times.
  
• Conduct regular performance evaluations and provide feedback and coaching to team members.
  

Operations Management:

• Oversee the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes.
  
• Manage room assignments and reservations to maximize occupancy and revenue.
  
• Ensure compliance with hotel policies and procedures.
  

Financial Responsibilities:

• Assist in the development and management of the front office budget.
  
• Monitor and control expenses, ensuring adherence to financial targets.
  
• Handle billing and payment processes, ensuring accuracy and efficiency.
  

Communication and Coordination:

• Coordinate with other departments (housekeeping, maintenance, etc.) to ensure seamless guest experiences.
  
• Communicate effectively with staff and management, providing regular updates and reports.
  
• Handle correspondence and communication with guests, travel agents, and booking platforms.
  

Technology and Systems:

• Ensure proper use and maintenance of front office systems and software.
  
• Train staff on new technologies and system updates.
  
• Troubleshoot and resolve technical issues related to front office operations.
  

Quality Assurance: