Front Office Associate

Grade: S-3

Department: Front Office

Responsible To: Front Office Manager/ Front Office Executive

Job Summary: First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

1. Guest Check-in and Check-out: Greeting guests, verifying reservations, processing payments, and issuing room keys.
2. Reservation Management: Handling room bookings, cancellations, and modifications while maintaining accurate records.
3. Guest Services: Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly.
4. Telephone and Email Management: Answering incoming calls, transferring calls, taking messages, and responding to guest inquiries via email.
5. Cash Handling: Managing cash transactions, maintaining accurate cash floats, and coordinating with the accounting department for proper financial reporting.
6. Administrative Tasks: Maintaining and updating guest information, managing room inventory, and preparing reports as required.
7. Collaboration with Other Departments: Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations.

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