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Hilton

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4.3

based on 492 Reviews

82 Hilton Jobs

Front Office Associate

HILTON

4.3

based on 492 Reviews

1-2 years

Jabalpur

1 vacancy

Front Office Associate

Hilton

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hotel Management Hospitality Front Office Front Desk Guest Relations

+ 1 more

Job Description

As the Front Office Associate, you will be responsible for performing the following tasks to the highest standards:

Maintain a high level of customer service awareness throughout your work.
Have a positive work attitude and take the initiative to solve problems, always clearly communicating with guests or colleagues.
Proactive in giving comments or suggestions that are beneficial to the operation and environment of the hotel.
Proactively recommend hotel services and facilities to guests and suppliers.
Do your job well and ensure the safety of yourself and others.
Ensure the accuracy of all bill purchases and provide efficient checkout service for guests.
If necessary, help guests book rooms, record the room type, preferred location, price, telephone number and special requirements as well as pick up their luggage, ensure that they check out in time, arrange delivery, and welcome them again.
Recognize Honor Club members to ensure that members receive benefits, providing quality and professional services to them.
Process check-ins according to the reservation, check-in information, Hilton Honors Club number and airline membership number, ensuring the integrity of the check-in form and that payment method is safe and valid.
Input accurate and complete information into the hotel management system for everyone to share.
Maintain customer profile and information to ensure the validity and accuracy of the reservation.
Ensure to input guest file information into the public security system promptly.
Know the latest information on the hotel s surrounding areas, places of interest, scenery, etc., to provide convenience to customers.
Communicate and cooperate effectively with all departments.
Complete daily tasks of the Front Desk, including but not limited to work supervision, room assignment, reporting, credit limit checking, computer data backup and master account checking.
Save cost and ensure inventory is not wasted.
Accept cash, credit cards, vouchers, corporate or third-party payments and other services in strict accordance with hotel regulations.
Quickly and efficiently transfer all incoming calls and greet guests with sincere and friendly greetings, answering and responding to guests questions and requests quickly and accurately, including the operating time and location of all dining places.
Use a warm tone of communication and greetings to make guests feel welcomed by the hotel.
Accurately and promptly deliver information to customers and ensure customer privacy.
Organize and store guest luggage and ensure its safety.
Manage the convenience store and provide the corresponding items to guests according to the price requirement, as well as a variety of convenience items for guests to choose from.
Carry out replenishment, update, and inventory in time according to the corresponding system to keep the goods on the shelves complete.
Be familiar with the early warning measures of fire and other emergencies and strictly follow the relevant rules and regulations of the hotel.
Be familiar with all restaurant and hotel business hours.
Recommend other attractive restaurants or places to guests.
Meet guests requirements and immediately contact your supervisor or manager if you cannot answer guests questions.
Before the start of the shift, check the equipment to ensure its normal operation, contacting the engineering department if necessary.
Put guest service first.
In the process of work, always reflect on professional quality.
Avoid using offensive or impolite language.
Report any incidents to your supervisor or manager.
Perform any other reasonable duties as assigned.
The department reserves the right to change or supplement the job description if necessary.

What are we looking for

A Front Office Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

College degree or above.
1-2 years working experience in hotel Front Desk.
Able to use computing equipment to accurately perform all kinds of data calculations.
Good command of English, able to listen and communicate effectively in English to meet business needs.
Good command of hotel computer systems.
Good at dealing with guest relations, able to deal with various problems effectively and quickly.
Improve guest satisfaction with strong interpersonal skills.
Strong learning ability and able to work under strong pressure.

Employment Type: Full Time, Permanent

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