Lobby Ambassador

Lobby Ambassador

Integrated Facilities Management Corporate Solutions (Country, Region)

What this job involves:

Providing the perfect touch to our clients events

In this role, you will be at the bottom of our clients visits off-site and external events focusing on the nitty-gritty of related tasks, so everything is up and running. And when things go astray at any stage of the event planning, the responsibility falls squarely on your shoulders. You ll need to constantly be on the lookout for any holes in the plans and iron them out as soon as possible.

Specific Duties

Client and Employee Assistance:

Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized. Serve as the primary point of contact for employees, providing a high-touch, hospitable experience. Maintain conference rooms for cleanliness and set-up. Organize and manage fun, engaging community events to foster employee connections. Drive behavioral changes to support new ways of working (e.g., hoteling etiquette).

Conference and Meeting Room Booking Management:

Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use. Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals. Check and ensure all necessary equipment and facilities are in good working condition. Collaborate with relevant teams for outsourced items ordered for events. Be aware of any project works or building issues that may impact your customers

Community & Event Management:

Conduct pulse surveys to understand occupants needs and address concerns. Conduct monthly Workplace Connect and Focus Meet sessions with various projects. Capture feedback through personal interactions and point of view app. Perform routine walkthroughs and assessments of the space. Maintain effective communication and working relationships with all other departments. Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace. Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions. Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team.

Floor Inspections

Monitor cleanliness at the workplace especially key touchpoint areas. Ensure level of cleanliness is at its optimum level. Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM. Manage vendor to ensure compliance for scheduled maintenance.

Requirements:

Excellent interpersonal skills with a customer-focused mindset. Strong organizational and problem-solving abilities. Proactive and self-motivated individual with the ability to work independently. Attention to detail and ability to prioritize tasks. Good communication skills with the ability to engage and connect with people.

Qualifications

Bachelor s degree or equivalent Prior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate, preferred Exceptional customer service skills and professionalism with a passion for hospitality Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service Excellent verbal and written communication skills with the ability to communicate professionally Excellent organizational skills and process management Ability to work independently - strong prioritization and time management skills Ability to work with diverse teams - lead by example; respectful, cooperative, accountable Ability to manage multiple priorities and deliver results in a fast-paced environment Ability to quickly adapt to new devices, technology, and applications Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Connecting with a whole host of people

The event plans you will bring to life will not be possible without the help of vendors, so you ll need to build positive relationships with them.

Particularly, you ll be sitting down with hotel suppliers and negotiate with them for the most competitive deals. Before you make any decisions, you ll need to make sure that you get everything you want and need.

Lastly, you ll need your customers to be your eyes and ears. You ll also ask them for their insights and feedback on how events can be improved.

Sound like you? To apply you need to have:

The eye for detail

Well-executed events require event pros that pay attention to detail. You ll stay on top of the tiniest of details to create a flawless event experience.

Strong charisma

Do you have the written and verbal communication skills to interact with a wide variety of people? Can you convey your message with confidence and clarity? You should have these skills to ensure that you re on the same page as your clients, appropriately responding to their wants and needs.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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