iOPEX Technologies - Deputy Director - Operations & Delivery (12-15 yrs)

Job Title: Deputy Director (Operations and Delivery)

Location: Chennai

Position Type: Full Time

Reports to: Delivery Head Reportees Operations team

Qualification : Master's degree in Marketing, Business, or a related field.

Experience: 12+ years, with 5+ years in a senior leadership role.

Requirement Summary / Job Brief:

We are seeking a highly experienced and strategic Deputy Director to lead operations and delivery for our Digital Marketing and Media Services team.

With over 12+ years of expertise managing global clients, driving seamless project transitions, and optimizing digital media campaigns, you will play a critical role in achieving customer KPIs and fostering long-term client relationships.

This role also involves talent acquisition and onboarding, ensuring the team is equipped to deliver excellence.

ABOUT THE TEAM:

You will be part of the Digital Marketing and Media Services team at iOPEX which looks for vibrant individuals who share the common values of Intrapreneurship, Customer Focus, Integrity, and Transparency, which we call as the "iOPEX Code".

ROLE & RESPONSIBILITIES:

- Serve as a trusted advisor to global clients, understanding their requirements and translating them into actionable strategies.

- Maintain strong customer relationships through regular communication, performance reviews, and delivering on commitments.

- Collaborate with clients to align on goals, KPIs, and optimization strategies for ongoing success.

- Oversee day-to-day operations and delivery excellence for all digital marketing and media campaigns.

- Ensure all projects are executed within timelines, budgets, and quality standards.

- Lead new project transitions, working closely with clients and internal teams to ensure smooth implementation.

- Manage campaigns across seller-side platforms (SSPs) OR demand-side platforms (DSPs), OR other ad platforms.

- With the team, leverage optimization techniques to improve campaign performance, ensuring efficiency and effectiveness.

- Drive hiring and onboarding of top talent, ensuring the team has the right skills and expertise to deliver.

- Mentor and manage team members, fostering a culture of collaboration, innovation, and performance.

- Partner with senior leadership to refine operational processes and contribute to business growth strategies.

- Stay updated on industry trends, technologies, and best practices to ensure the team remains competitive.

- Lead initiatives to enhance operational efficiency and client satisfaction.

OTHER SKILLS REQUIRED:

- Strong experience working with seller-side platforms (SSPs), demand-side platforms (DSPs), and ad platforms.

- Proven expertise in campaign optimization techniques and achieving client KPIs.

- Demonstrated success in managing global clients and delivering seamless project transitions.

- Familiarity with marketing analytics tools and data visualization platforms (e., Tableau, Power BI).

- Certification in programmatic advertising or digital media platforms.

- Experience working in a fast-paced, global environment with cross-functional teams.

ABOUT IOPEX:

iOPEX is a new-generation Digital services provider offering AI Engineering and AI Operations services.

We are process innovators focused on extracting the best out of the investments you have already made and enable "byte-size" Agile Transformation to continuously innovate and optimize "Cost to Book" & "Cost to Serve.

At iOPEX, we help you realize that golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts.

Founded in 2009, the demand for our specialized optimization services has helped us grow 60% YoY.

We don't believe in a "one size fits all" policy and have seen the difference that a tailor-made offering can bring to businesses, and this is exactly why we love building custom solutions for all our clients.

We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new age business.

Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use.

Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA bring you a partner who is easy to work with, and who delivers beyond promises.

No wonder we boast of a marquee list of Fortune 500 clients, and many more, each being 100% reference-able.

We are an equal opportunity employer committed to a diverse and inclusive workplace.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.