IntouchCX - Customer Service Role - Non Voice Process (1-4 yrs)

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

- Providing support and resolve technical issues via email and other electronic communications

- Building credibility and trust with the customer by empathizing with their problem in words

- Proactively understanding their needs and responding promptly to resolve their issue

- Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs

- Leveraging their experience to provide feedback to the team on how to improve client services

- Driving customer communication during critical events

Essential Functions:

- An obligation to deliver exceptional customer service

- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems

- Demonstrate empathy and patience to the customer

- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

- Ensure policies and procedures are followed

Interested candidates can reach out to HR Saranya @9620689061