IT Operations Manager

The IT Operations Manager implements and administers global technology activities: manages, upgrades and directs the installation, operation and maintenance of information technology hardware and software.

As IT Operations Manager, You Will

• Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administering
• Administer and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and software
• Maintain staff by recruiting, selecting, orienting, and training employees
• Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
• Maintain a safe and secure work environment
• Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
• Perform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptops
• Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
• Monitor, report and document system and performance issues
• Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
• Adhere to company policies, core values and procedures
• Work on shifting schedules and available to work in a 24/7 operations environment
• Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
• Solve complex problems in a technical service-oriented environment
• Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment

As IT Operations Manager, You Have

• Post-secondary or completion of post-secondary schooling preferred
• Minimum 2 years IT experience
• Minimum 1 year management/project management experience
• Experience managing base image and software packaging deployments
• Working knowledge with MS Windows, IOS/OSX, Android, system environments
• Experience in Microsoft desktop and server platforms and their related software management applications
• Detail-oriented team player with creative problem-solving and project management skills
• Ability to implement change and innovation
• Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
• Strong interpersonal and organizational skills, must be customer oriented
• Must be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TVs, etc.)